RotoruaNZ is a Rotorua Lakes Council Controlled Organisation and operates as both the Economic Development Agency and the Regional Tourism Organisation for the Rotorua district.
We are entering a dynamic new phase, with exciting changes to our structure unlocking fresh opportunities to grow our impact and better serve our community. As part of an exciting new evolution in our organisation, we have several roles available across strategy, operations, commercial partnerships, and events. This follows the recent integration of events delivery and venue operations into RotoruaNZ, marking a bold step forward in how we serve our community, our visitors, and our city.
We’re looking for passionate, skilled professionals to join our high-performing team and help deliver on our vision to make Rotorua a vibrant place to live, work, visit, study, invest and do business. If you’re driven by purpose, collaboration, and the opportunity to make a real impact – now’s the time to join us. Help shape the future of Rotorua with an organisation committed to innovation, partnership, and purpose.
Rotorua - a great place to live, work and play
Enjoy a fantastic lifestyle in Rotorua, surrounded by nature, and without the constant traffic, hustle and expense of larger cities. Here, you can easily access lakes, forests, and geothermal areas - all just minutes away - while also benefiting from the amenities of city living and the strong sense of rich culture and welcoming community. Spend less time commuting so you can take more time connecting with friends, family and the great outdoors.
About this role
We are looking for a dynamic and customer-focused professional with exceptional communication and customer experience skills for this key role within our Events Team. As our ideal candidate, you will have the ability to engage with clients effectively, build strong relationships, and ensure every interaction is positive and solution-oriented. You will be responsible for delivering clear, empathetic, and professional communication across various channels, ensuring that customer needs are met with efficiency and care. If you thrive in a fast-paced environment and are passionate about creating outstanding experiences, we’d love to hear from you!
Rotorua embodies the spirit of manaakitanga and is the heart of Te Arawa. We aspire to be the centre for Maori culture and contemporary expression and to use the events sector to inspire the hearts and minds of our people and our visitors. This is an exciting opportunity to make a real difference to both the events sector and the economic and wellbeing of the Rotorua community.
Skills and experience
We are looking for candidates with qualifications at National Certificate level in the Hotel, Tourism or Conference industry and/or equivalent experience.
Apply now!
If this sounds like you, we’d love to hear from you! In exchange, we can offer you an interesting and rewarding role within a collaborative team based in a city that we believe is one of the best places to live in New Zealand.
This vacancy closes 22 June 2025
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