BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
We’re looking for someone who thrives in a customer-centric role! As an Existing Business Representative, you will focus on delivering superior administration support, making changes to existing policies.
You will be a point of contact for Existing Business decisions and escalations, as well as proactively managing cases. This is a crucial role where top-class customer service and an eye for detail is required!
Key responsibilities include:
- Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality.
- Providing clear and concise information and processing requests in a timely manner.
- Identifying opportunities for process improvements.
- Taking part in testing and operational meetings to support process development and training.
- Working with your colleagues to help each other out and collaborate during busy times.
- Contributing to the achievement of all Existing Business targets, including reducing turnaround times for our customer's requests, providing an excellent customer experience, meeting our quality standards, and supporting customer retention.
Ideally, you'll bring:
- Experience in a customer-focused/service-orientated environment.
- Strong computer literacy.
- Excellent verbal and written communication.
- High attention to detail.
- Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated.
- Motivation to develop and learn.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
- Opportunities to grow within the business through internal mobility
- Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
- Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
- A supportive and inclusive workplace
- Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please email [email protected].
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Report job
