Job Context
Agilyx is a change-ready technology services company whose purpose is to build better organisations by empowering people at work to be their best. Our dedicated team is passionate about empowering organisations with world class technology solutions delivered with our ‘Extraordinary as a Service’ (XaaS) ethos. Whether we’re implementing an ERP or Revenue Management solution or providing a full system analysis, we’re driven to deliver valuable, long-term solutions matched with a world-class customer services team.
Purpose
Working in our delivery space, you’ll be helping bring the project vision to life. You’ll be closely working our Project Management Office to ensure that the project is on scope, on time and on budget. You’ll share your experience and knowledge across the organisation and mentor junior consultants to help them demonstrate Agilyx’s values.
This is an expression of interest for future roles located in Australia and New Zealand. Full or Part time.
Responsibilities
- Demonstrate system functionality to prospects and clients
- Possess a superior customer service ethic with accompanying communication and management skills
- Identify and communicate Business Development opportunities with new and existing clients
- Identify and escalate risks and issues in a timely manner to the Project Manager
- Manage Customer Expectations and be able to communicate status of issues and impacts with relevant client sponsors and process owners
- Assist in the analysis and documentation of business processes, people, and technology, when required
- Provide input to project plans for prospective and actual projects
- Deliver valued consultancy services to clients, ensuring objectives are met in accordance with the project management plans
- Provide consultancy as required, providing guidance on both best use of product functionality and good business practices
- Implement and support Unit4 Business World and associated products
- Develop test scripts, communication, and training documentation deliverables
- Understand and use the company’s Implementation Methodology
- Help troubleshoot and resolve customer environment problems
- Conduct key and end user application training and provide appropriate documentation for follow up when required
Competencies and Behaviors
- Operational understanding of UBW and associated product suite.
- High levels of numeracy and grasp of general accounting principles and contemporary business practices.
- Shows commercial awareness in decisions, actions and communications
- Excellent written and verbal communication skills.
- Excellent organisational and time management skills.
- Strong influencing, negotiation, and communication skills with an ability to manage effective customer and supplier relationships up to senior management level.
- Ability to communicate effectively with all levels of staff.
- Strong focus on quality and timeliness of deliverables.
- Ability to use initiative and think laterally.
- Proactive and pragmatic.
- Proven analytical and problem-solving abilities.
- Self-motivated with initiative to work alone, and as part of a team
- Strong team player
- Friendly and professional manner with an enthusiastic positive approach to tasks and exceptional customer satisfaction.
We believe that the unique contributions of our team create our success. To ensure that our culture continues to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
