Twilight Shift - 4pm to 12am
Tuesday to Saturday or Sunday to Thursday
Auckland or Christchurch
Mō te tūranga | About the Role
As a Financial Crime Analyst, you will be responsible for the review of incoming Fraud and AML/ CFT alerts, assessing and taking action on them. Your role will involve the daily management of these alerts, so the ability to manage and prioritise across competing service level agreements and compliance obligations is a must.
Growing to become an expert in this field, you’ll utilise this expertise to educate and assist our customers and colleagues across the board. Analysing and compiling information to identify fraud patterns, or activity that may be of concern under the AML/ CFT Act (2009) and allowing us to take appropriate action to mitigate the monetary loss for our customers and for the bank.
You will be working with customers who may have had been impacted by fraud, discussing their case to gauge the details of any compromise, and providing them with preventative tips for the future. You’ll have a strong focus on customer service and be empathetic and professional when educating internal and external customers.
The shift available for this role is:
Twilight shift: 4.00pm - 12.00am
Tuesday to Saturday or Sunday to Thursday
Permanent, Auckland or Christchurch based
Nā tāu rourou | What will you bring
Problem solving and reasoning skills that allow for the correct subjective assessment based on limited financial information.
Strong customer service and retention focused experience
Confident user of MS Office and general computer skills
Analytical skills to determine items of importance/ significance from system reports.
Banking Product knowledge preferred.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 July 2025
