Fleet Service Tyre Technician – Hamilton, Waikato Fulltime Permanent Role at Minimum of 40 hrs. and Maximum of 55 hrs in a week Salary Range $25-$35 an hour
- Great location
- No two days are the same in this hands-on, customer facing position
- More than just a job - you will be joining a great team with real career opportunities
About the job: Carter’s Tyre Service Ltd is looking for a Fleet Service Tyre Technician to join our Fleet Service team based in Hamilton, Waikato. You will be performing tyre management on our client's commercial fleets as well as call outs and after-hours requirements. Work will be on commercial trucks, utility vehicles, heavy construction equipment, and off-road vehicles.
Your hours will be Monday to Friday, between 7:30am – 5:00pm with rostered Saturdays 9:00am – 12:00 noon and rostered call outs.
Specific Duties and Responsibilities
- Delivery of high-quality service and specific products to customers.
- Demonstrate product knowledge and show customers how to maximise the benefits.
- Perform tyre inspections and record through the system - Fleet Service.
- Strip and fit tyres as required following the standard operating procedure.
- Repair punctures according to the company guidelines.
- Greet the customer in a professional and polite manner – ready to make the sale.
- Where possible meet the customer at their vehicle – preparing to make the sale (Retail).
- Present solutions to customers including price, finance options, accurate product information and estimated time of delivery – closing the sale.
- Follow up the sale ensuring the customer is happy – thank them for choosing Carter’s Tyre Service.
- Maintain one’s own presentation and positive behaviours towards customers, employees and vendors – be the face of Carter’s Tyre Service Ltd.
Procedures and Process Adherence
- Assist in the Operation of an efficient branch that achieves financial budgets.
- Actively engage in new customer business that provides sustainable growth attributing to bottom line growth.
- Compliance to Service Level Agreement process including TMS processes.
- Ensure full completion of work processes are completed in full, on time and accurately (job sheets, timesheets, TMS, vehicle audits as an example) meeting operational deadlines.
- Company uniforms must be worn always.
- Vehicle audits and checks must be completed.
- Report damage or wear and tear to vehicle and tools when it happens.
- Adhere to rosters – Saturday and call out rosters.
- Always obtain an order number for work to be completed.
- Vehicles must be kept clean – inside and out.
SKILLS, EXPERIENCE & EDUCATION Essential:
- At least 2 years of Commercial Tyre Industry experience in fitting & stripping “Tubeless & Tube-type” Tyres
- A minimum of a clean full NZ Drivers Licence
- Ability to quickly develop effective working relationships with internal and external customers/stakeholders.
- Quick learner of systems.
- Accurate with figures and attention to detail.
- Tyre Industry Experience.
- Customer relationship builder – capable of making a sale.
Preferred:
- At least 2 years of Commercial Tyre industry experience is expected – especially as a fleet service man.
- With class 2 driver’s license
- At least High School/ College Graduate
- Qualification in Tyre Fitting.
- Computer literate (MS Office Suite): Excel, Word, PowerPoint and Outlook.
- Experience with a team environment.
- Experienced with Costar / TMS.
- Retail and Commercial sales experience.
- Effective communication skills, both verbal and written
- A friendly and positive outlook with a customer service focus
