Euronet Worldwide, Inc. (NASDAQ: EEFT) is a leader in electronic payments and financial technology, dedicated to providing innovative services that result in seamless transactions. Our epay segment connects local and global brands to consumers, offering comprehensive solutions in mobile, gaming, and entertainment. We have an exciting role for a Fraud & AML Analyst in our Auckland, NZ office. This is a hands-on role dealing primarily with anti-money laundering regulatory compliance across the NZ & Australian epay business entities.
Working closely with the FRAC Manager, the Fraud & AML Analyst will provide support to the company’s wider regulatory risk and compliance framework. It is expected to contribute to maintaining an ethical compliance culture across the business entities through the provision of AML knowledge and expertise, on-going training and guidance to all staff and increasing regulatory awareness that the business relies upon.
Although primarily focused on AML regulatory requirements, some knowledge of Privacy Act principles in the ANZ environment, fraud practices and methodologies, suspicious activities and general compliance is expected in this role.
Thie Fraud & AML Analyst will communicate with other specialists internally and externally which will include Euronet Corporate (Legal Counsel and Privacy Counsel), epay banking partner’s fraud teams, Visa and MasterCard personnel and fraud teams, epay business partners, and liaise with epay customers particularly when conducting customer onboarding processes.
The role operates in a fast-paced, technical environment and deals with a rapidly changing technological and regulatory environment while maintaining compliance and problem-solving.
ESSENTIAL DUTIES
- Maintain epay NZ Limited and epay Australia Pty AML/CFT compliance framework to ensure the business remains compliant within the relevant regulatory environment.
- Provide ongoing training, awareness and communication to relevant epay employees, in regard to AML/CFT Act requirements, fraud, and guidance and expertise on any other compliance matters
- Conduct and review due diligence during onboarding of customers and on an ongoing basis
- Review and assess potential PEP/Sanctions alerts of customers at onboarding and on an ongoing basis
- Maintain AML/CFT records in accordance with regulatory requirements.
- Liaise with internal stakeholders ensuring compliance with AML/CFT Act is understood, maintained and adhered to. This may include Sales, Finance, Provisioning, IT and senior management team members.
- Monitor and analyze high-volume sales transactional data utilizing systems and technology where available, to detect potential suspicious activity that requires further investigation & reporting to the country regulator.
- Promote the consideration of risk, compliance, fraud & privacy throughout product and project life cycles.
- Establish compliance assurance tasks with periodic testing of processes, controls, and risks.
- Assist with chargebacks, disputes, card scheme settlement issues and complex cardholder enquiries while providing excellent customer service for epay customers
- Utilise delegated authority within the write-off, dispute, and chargeback processes, and provide positive outcomes for the customer and epay.
- Assist sales account managers with regulatory matters, customer complaints, disputes, or other issues unable to be dealt with by account managers, striving for an amicable resolution where possible.
- Assist Fraud, Risk & Compliance Manager with special projects and tasks to meet business requirements as
Requirements
- A tertiary qualification or certification in AML, fraud, compliance or other related discipline is preferred however not essential.
- Current or recent work experience within an AML/CFT environment.
- Experience in a Fintech, Payments, Giftcard or related fields an advantage
- Cardholder dispute & chargeback experience
- Understanding of risk concepts and fraud methodologies.
- Strong analytical skills, with an emphasis on practical application within a regulatory & compliant environment.
- Attention to detail and ability to follow processes while identifying potential improvements.
- Strong communication, negotiation, collaboration skills and a willingness to challenge the status quo to improve effectiveness.
- Innovative – but equally capable of, and willing to, implement the ideas of others.
- Confidence to collaborate with colleagues and management at all levels.
- Problem solving, decision-making capabilities and a willingness to learn.
- Analytical skills.
- Ability to develop & provide training & guidance to the wider team.
Benefits
- Staff purchase discount on epay product range
- Technical and Personal Development Training
- Annual Incentive Bonus based on achieivng company performance
