Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
The Fraud Operations team play a crucial role in safeguarding the Bank and customers from fraud and scams. This involves the analysis, identification, triaging and investigation of fraud and scam events, with a strong focus on supporting our customers through the aftermath. We continue to develop our prevention, detection and investigation strategies and have plenty of transformation planned in the year ahead.
Mō te Tūranga | About the Role
The hours for this position are 3pm to 11pm, Monday to Friday.
Training will be for the first two weeks and hours for training may differ to the standard hours above.
The role can be based in Wellington or Auckland. It is a hybrid role with three days in the office and two days where you can work flexibly.
We sat down with the People Leader (who you would report to) and they told us the following about the role:
What are 5 day to day tasks the person in this role will complete?
- Lead and motivate your tīma, providing guidance, coaching and development opportunities to ensure success.
- Manage resources and workloads to ensure call quality and productivity levels are achieved, specifically for BNZ’s Afterhours Lost / Stolen inbound phone line.
- Utilise you’re the team to assist Fraud Operations in completing various operational, non-complex tasks.
-
Establish and maintain an effective team operating rhythm incl. leading team huddles and
meetings. -
Drive and inspire team performance through regular conversations, personal development
plans, employee recognition and feedback.
What is the team culture and environment like?
We are a tīma of passionate and talented professionals, working an ever-changing environment. We’re collaborative, work pace and do challenging mahi. The tīma is very supportive, with everyone willing to help and share insights. There is a lot of experience within the tīma.
What is your management style?
I believe in trust and autonomy and promoting a team culture in which we all work together to achieve our goals.
What is the most exciting thing about this opportunity?
Everything we do has the potential to positively impact our customers. Getting the opportunity to adapt & learn from everything you do! We have some great talent in the tīma who love to share, teach and tautoko (support).
What attributes will this person display in order to be successful in this role?
We’re looking for excellent communication and leadership skills, strong interpersonal and influencing skills, personal resilience and an ability to multi-task, plan and prioritise.
PLEASE NOTE: Applications close at 11:59pm, Tuesday 24 June. The team will not be reviewing application until after this date.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 24 June 2025
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