New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.
Frontline Station Support Officer!
- Based at Police National Headquarters
- Police Employee
- Permanent, Full time - Multiple positions
- JR 5470239
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mo te tunga | About the role
Are you a professional, people-focused individual who thrives in a fast-paced environment? Do you enjoy being the first point of contact and making a positive impression on behalf of an organisation?
We are seeking a Frontline Station Support Officer to join our newly established in-house reception and access control team at Police National Headquarters (PNHQ). This role is pivotal in delivering high-quality front-of-house services and ensuring a safe, welcoming, and secure environment for all visitors and staff.
Reporting to the Team Leader - Frontline Station Support, you'll be part of a small, dedicated team supporting the transition from contracted services to a professional in-house model.
Key Accountabilities:
- Provide a professional and welcoming reception service for all visitors, contractors, and staff.
- Manage building access protocols, including issuing access cards and verifying entry permissions.
- Maintain accurate records and support administrative tasks related to visitor management and security.
- Collaborate with the Team Leader and wider National Command and Coordination Centre (NCCC) to ensure seamless service delivery.
- Contribute to continuous improvement and uphold Police values in all interactions.
He aha taau e kawe mai | What you'll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Strong interpersonal and communication skills with a customer-focused mindset.
- Confidence in managing front-of-house responsibilities and responding to dynamic situations.
- High level of reliability, professionalism, and discretion.
- Competence in Microsoft Office and other administrative systems.
- Ability to work effectively in a team and contribute to a positive workplace culture.
Previous experience in reception, security, or administrative roles is beneficial but not essential - we're looking for people with the right attitude and potential to grow.
Whakaritenga motuhake | Special requirements
- You must hold a current New Zealand driver's licence.
- You must reside within a commutable distance to Wellington.
- Ability to obtain a Bronze PPDP grading.
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/03-2025/frontline_station_support_officer_5.pdf
Mo tatou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono inaianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu a-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Thursday 11th September 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact [email protected]
