Landside Operations Officer

Description What you will be doing As a Landside Operations Officer, you will support the day-to-day airport operations, either working in the terminals or while based in the Operations Control Centre. Your desire is to make sure travellers, visitors and employees get to where they need to be safely and securely, while providing exceptional frontline customer service so that the airport meets all requirements of our aerodrome licence, and any incidents that arise along the way are responded to quickly and appropriately. Your key responsibilities are: Incident Control Room emergency response and coordination. Monitoring and security operations utilising systems and CCTV surveillance. Communications PA announcements and flight information management. General Operations phone service managing faults and inquiries. Utilise multiple online systems in the Operations Centre. Terminal based front facing customer interaction and queue management. You will be required to work a roster of 6 days on and 3 days off. 3 mornings 0600-1500, 3 afternoons 1430 – 2300 with set rotations of 6 nights 2230 – 0700 What you’ll bring to the role At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act. To ensure your success in this role, you will need: Strong attention to detail and ability to follow processes and procedures. The ability to make good decisions quickly in difficult/pressure situations. Ability to communicate (written and verbal) across a diverse range of people. Ability and desire to learn the role requirements through classroom training, online and on-the-job training. Previous experience in a customer service role and a real desire to make sure others have a positive experience. Proficient in Microsoft 365, including Outlook, Word, and Excel. Current full driver’s license. About us From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision. With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy. E mahi ana mātou mō Aotearoa. We are working for New Zealand. Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life. Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act. Apply today It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy. If this role sounds like you, we’d love to hear from you. Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role. Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert. #WeAreAucklandAirport #aviationcareers #MakingJourneysBetter