- Join an organisation that supports and develops your career.
- Lead the evolution of ACC’s survey system—designing smarter, more efficient ways to listen to the voices of New Zealanders.
- Help shape how insights are generated and shared across the organisation to improve experiences and outcomes for all New Zealanders.
- Full time, permanent position – secondments welcome.
About us | Mō mātou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.
You can find more about ACC and the work we do here.
About the role | Mō te tūranga mahi
As our Lead Advisor – Survey System, you’ll be at the forefront of how ACC listens to and learns from people across New Zealand. Your work will directly support our mission to keep Kiwis safe at work, at home, and everywhere in between—and to enable effective rehabilitation when injuries occur.
You’ll lead the planning and implementation of ACC’s foundational survey system principles, ensuring our survey programme is efficient, scalable, and future-focused. These principles include modular design, automation, cascaded reporting, inclusive and needs-based insights, and collaborative data stewardship. Your work will help our team embed these principles into how we collect, analyse, and report survey insights and feedback. This will ensure ACC has timely and relevant insights to inform strategic and operational decision-making.
You’ll champion innovation in survey methodology, foster continuous learning across the team, and enable cascaded reporting that amplifies people’s voices at every level of the organisation. You’ll also ensure our survey data is treated as a shared asset, supporting knowledge sharing, accessibility, and integration with other data sources across ACC.
You’ll work collaboratively with subject matter experts across ACC to provide research leadership focused on the integration, translation, and accessibility of insights and data. This role is ideal for an experienced researcher with a proven ability to design, implement, analyse, and translate complex survey insights for diverse audiences. You’ll be confident in your analytical and synthesis skills, with a passion for best-practice translation and plain language communication. You’ll have a strong track record of working with stakeholders to design and analyse technical findings and translate these into compelling insight stories that support decision-making.
You’re also a natural collaborator, influencer, and communicator. You build strong relationships with key internal stakeholders across performance, data, research, and operational teams. You’re comfortable working alongside technical specialists in case management, analytics, digital channels, research, and enterprise architecture. You bring a demonstrable history of partnering with enterprise stakeholders and senior leaders to identify evidence and insight needs and deliver fit-for-purpose solutions. You’re confident working at pace. Experience or interest in developing a deep understanding of ACC’s service delivery and operations will further strengthen your impact in this role.
This is a permanent, Wellington location is preferred. We welcome secondment requests from within the public sector for the right candidate.
About you | Mōu
You’ll bring at least 5 to 10 years of research experience, with deep expertise in survey design, analysis, and translation of insights into strategic and operational action. You’re a confident and curious researcher who thrives on complexity, and you’re passionate about using evidence to drive meaningful change. You have a strong track record of leading research programmes, influencing decision-makers, and building capability in others.
You’ll hold a postgraduate qualification (Master’s or PhD) in a relevant discipline involving survey research or statistical analysis. You’re passionate about making insights accessible and actionable. You’re curious, collaborative, and committed to continuous learning, both for yourself and across the teams you work with.
We encourage you to apply if you have:
- Demonstrated experience designing and delivering complex survey programmes.
- Expertise in customer experience and Voice of Customer programmes, with a strong understanding of how to translate feedback into system and operational-level improvements.
- Expertise in integrating and translating research and data for diverse audiences, including senior leaders and operational teams.
- Strong critical thinking and synthesis skills, with the ability to distil narratives across varied sources of evidence.
- Deep understanding of primary research methodologies, including evaluation, statistical analysis of survey and administrative data, and qualitative methods.
- A track record of partnering with stakeholders to shape, validate, and embed integrated research and insight into strategic priorities.
- Excellent project and relationship management skills and the ability to influence across disciplines and levels of the organisation.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and provide equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
The base salary range for this role is $117,787 and $152,430 with appointment depending on skills and experience. ACC also offers 9% superannuation on top of base salary.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.
Applications will run through to midday on Monday 8 September however please note that if a strong candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email [email protected]
