- Work anywhere in New Zealand where there is a Health New Zealand office.
- Permanent, Full-time
About the Role
The Lead Service Designer plays a pivotal role in shaping the strategic direction of human-centred design within the Design practice. Operating at both leadership and delivery levels, this role integrates service design, design research, UX, UI, and content design to support the purpose and delivery of Digital Services. The Lead Service Designer is responsible for guiding and continuously improving how design supports the development of products and services that are centred on people, whānau, and communities. Working in close partnership with Product Owners and Architects, the role ensures that design principles are embedded in product and system development, and that evolving design practices meet the needs of clinicians, patients, and the wider healthcare ecosystem. Additionally, the role provides leadership across the Design practice, supporting practitioners to align with best practices and grow their design capability.
About the Team/Service/ Location
The Lead Service Designer role sits within the Group Manager Digital Design part of the wider Digital Health Strategy & Design team responsible for developing digital service roadmaps and adaptable solution designs. It plays a critical role of integrating strategic planning and architecture with innovative design thinking to ensure digital strategies and system architectures align closely with user-centred design principles. This integrated approach drives the creation of effective and impactful digital health solutions, contributing to improved healthcare outcomes and enhanced workforce experiences across Health New Zealand.
About you
You are a seasoned design leader with a strong track record in human-centred design across complex, large-scale environments. You'll bring deep experience in the health and government sectors and are committed to designing services that reflect the principles of Te Tiriti o Waitangi. You'll have a collaborative mindset, are skilled at guiding multidisciplinary teams and aligning design outcomes with strategic objectives.You will also have the following skills and experience to support your success in the role:
- Demonstrated experience in giving effect to Te Tiriti o Waitangi within service and product design.
- At least 10 years' experience in human-centred design or related disciplines across large, complex organisations in both public and private sectors.
- Extensive experience working in or with the health sector and government agencies.
- Proven ability to lead design strategy and practice across multidisciplinary teams.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion
- We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
- We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To view the position description and/or apply for the role please click “apply now.” All applications must be submitted through our online careers portal before 11:59pm on Friday 1st August. If you have any questions about the role, please contact Chloe-Mary Booth at [email protected].
Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.
