Discover a career with purpose at MBIE
- This isn't just any job... it's a calling!
- Want to make a real and meaningful difference in people's lives?
- Are you a people person with a passion for helping others to resolve disputes and problems?
- Bring your passion for helping people, dispute resolution, problem solving and facilitation to the Ministry of Business, Innovation and Employment's (MBIE) tenancy dispute resolution service.
- 1x permanent positions based in Manukau
- Salary range: $77,359-$96,453 + KiwiSaver + Wellness Benefits
Mediators play a critical role under the provisions of the Residential Tenancies Act 1986. The key activities of the role are to work in partnership with the rest of our dispute resolution team to provide expert problem-solving support, information and assistance to landlords and tenants, to resolve problems in any aspect of a tenancy relationship, with the objective of helping people to reach an agreed settlement and to assist in improving the relationship between the landlords and tenants.
Tenancy mediators also work with body corporates and unit title property owners in respect of disputes filed under the Unit Titles Act 2010.
You will enjoy working in an often fast paced and dynamic environment utilising a range of different approaches in your practice to meet our client's service needs. This will include a mix of telephone mediation work coupled with in-person, and videoconference delivery of mediation.
As a result of significant changes in the residential tenancy environment and feedback received from our customers, we are looking to support our customers more actively. We aim to provide a more customer centric service which focuses on giving customers access to information early in the dispute resolution process and support in navigating the right pathway for them along their dispute resolution journey.
Skills and Experience Required
- An understanding of the drivers of conflict, disputes, and relationship issues
- An understanding of the Residential Tenancies Act 1986 and associated statutes and contract law
- Previous experience as a mediator, conciliator or similar is an advantage.
- Ability to work confidentially and professionally within emotionally charged environments.
- Experience working with Maori, Pasifika and other peoples and cultures. Maori and Pasifika are encouraged to apply.
- Ability to earn the confidence and respect of customers we engage with and our stakeholders.
- Ability to engage with and manage a room of professional and lay people.
- Ability to work effectively using a range of different mediation modes (telephone, video conference or in person as required)
- Demonstrated proficiency with computer literacy, a range of Microsoft applications and an ability to grasp the relevant mediation database easily.
- Accreditation from a dispute resolution professional body (either AMINZ, Resolution Institute or law society) or willingness to complete this qualification.
- Ability to adapt to an ever-changing environment.
- Must have the legal right to live and work in New Zealand
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Maia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.
Click here to view a position description.
When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.
All applications must be submitted via our online process.
We can't wait to hear from you!
Email Sarah Hutcheson at [email protected] quoting ref MBIE/17606 if you have any further questions.
Applications close on Tuesday 19 August 2025.
