When it comes to banking, it is a great customer experience that separates the successful from the unsuccessful. Westpac NZ leads the market with some great innovative banking products, and we continue to enhance our customers’ experience with next generation banking.
We are seeking a Settlements specialist who will be responsible for delivering Customer Service and Back Office support.
Mō te tūranga | About the Role
This role will see you interact with several internal and external parties, so your ability to engage and influence will be important to your success. Equally important is your well-developed problem-solving skills needed to resolve day to day reconciliation/ investigation and bank account balancing activities.
This is a multifaceted role that will require someone to have exceptional attention to detail, the ability to work under pressure and to tight deadlines while managing a high volume of work. Ideally you have a strong working knowledge of payments and experience from within a financial services company. You will bring prior work experience with working within an operations team also providing SME support to projects and change activities, while managing the BAU tasks.
Nā tāu rourou | What will you bring?
- An understanding of payments, wholesale and treasury operations, debt capital market products and ideally have an understanding of liquidity management and securities settlements.
- An ability to challenge existing processes and capability to partner with members of the team to develop and implement new and changed daily processes.
- An awareness of the key risks and required controls in the business and be accountable for continuous adherence.
- A desire to embrace change and ability to support the business with effective service delivery in the face of change.
- Ability to work both independently and as a team under pressure and competing priorities.
- A strong team player, able to take additional responsibilities.
Key operational responsibilities include:
- SWIFT Payments monitoring and Processing.
- Risk control self-assessment and SME support.
- Liquidity Management/ ESAS account monitoring.
- Settlements of FX, Money Market and Fixed Income securities.
Please note that the operational hours of the team is between 7:30AM – 10:30PM and you may be required to work in shifts starting 7:30AM, 9:00AM and 3:00PM. Shift allowance and parking provided for evening shift.
At Westpac, our mission is to have New Zealand’s best professionals, be recognised as a place where talent is developed to its fullest potential, and where aspiring and current employees see Westpac as one of THE places to work.
If you are keen to help our customers achieve their financial goals, then apply today with your CV and Cover Letter through the link on this page.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
16 June 2025
