As a key contact for customers and staff, you will understand their business needs and add value through professional interactions. You will establish and develop relationships with Westpac customers across various mediums (in person, phone, email), supporting value creation through team and business engagement.
Mō te Tūranga | About the Role
- Deliver exceptional customer service by understanding and exceeding customer needs.
- Contribute to a collaborative and adaptable team environment.
- Prioritize tasks based on customer needs to achieve their goals.
- Ensure high-quality output that meets compliance, policy, and regulatory requirements.
- Seek continuous improvement opportunities for the best customer outcomes.
- Foster a culture of collaboration and proactivity with the customer at the center.
- Provide advice and support to colleagues to deliver a seamless customer experience.
- Maintain current skills and knowledge in line with role expectations.
- Establish productive relationships with business and colleagues.
- Adopt an efficient and agile approach to meet high volume and high-value transaction demands.
- Monitor work quality and productivity, identifying improvement opportunities.
- Achieve daily task completion rates in line with business unit expectations.
- Provide accurate and timely solutions to meet customer needs, adhering to regulations and policies.
- Engage stakeholders to document current and future state structures.
- Ensure adherence to team processes and controls.
- Promptly escalate and communicate day-to-day issues and non-compliance.
Na tōu rourou | What will you bring?
- Proven experience in customer service or operations.
- Quick thinker with a can-do attitude and excellent customer service skills.
- Proficiency in support development and mentorship.
- Excellent written and verbal communication skills.
- Attention to detail with a focus on right-first-time quality output.
- Critical reasoning and analytical skills.
- Innovative problem-solving skills.
- Ability to prioritize tasks and meet deadlines.
- Tenacity and resilience with a positive approach.
- Prior banking experience is essential; specific product knowledge in wholesale lending, deposits, syndicated loans, and asset finance is advantageous.
- Ability to build effective relationships and assimilate information quickly.
- Self-leader with high-quality and timely management.
- Driven to deliver the best possible results with determination and resourcefulness.
- Skilled at managing relationships with team members and colleagues.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
3 July 2025
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