- Facilitate the support your clients need to return to independence
- Challenges and Opportunities
- Start date: Monday 15 September 2025
About this role
The Integrated Recovery team supports clients who have been unemployed for an extended period and are considered to have potential for rehabilitation. Each client is assigned a Recovery Coordinator who provides individual support with injury recovery.
Coordinators collaborate with providers, employers, and communities to facilitate the recovery process and address barriers. Integrated Recovery offers assistance to clients whose claims have exceeded 365 days.
About you
You may be an administrator or work in a customer-focused industry and are seeking career progression. The client base is diverse, and efforts are made to represent the communities served. Applicants are encouraged to apply even if not all criteria are met.
Desired qualifications include:
- Strong listening and communication abilities, with the capacity to explain technical information clearly and identify unspoken concerns.
- An interest in learning about complex legislation and technical information.
- Flexibility and adaptability in managing time and accommodating client requirements.
- Personal resilience, with the ability to manage work-related challenges when assisting individuals in difficult situations.
- A full, clean New Zealand driver's license, as travel to clients who cannot attend locations may be necessary.
- Experience in case management or the public sector is advantageous but not required.
Position Details
The role offers a starting salary of $70,000 plus a 9% superannuation contribution. Annual performance reviews are conducted and may result in pay increases. Benefits include wellness and employee discount programmes.
Work-life Balance
- Standard working days: Monday to Friday, with no evening, weekend, or public holiday shifts.
- After six months, employees may work from home up to three days per week, with provided technology.
- One paid volunteer day per year is available.
Work Environment
- Open-plan office with areas for both collaboration and individual focus.
- Regular coaching sessions with leadership support.
- Employee networks supporting colleagues from various backgrounds.
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm.
About us
Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close
Applications will close at 11.55pm Sunday 20 July 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email [email protected]
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.