- A new way of thinking
- Stable role with variety and room to develop your career in case management
- Start-date of Monday 15 September2025
About the role
Our case numbers are increasing, so we are seeking your assistance.
As a Recovery Coordinator working in the Integrated Care Pathways (ICP), you will primarily work with providers whose clients have musculoskeletal injuries in the lower back, shoulder, or knee regions that may require surgery.
These providers are part of an interdisciplinary team who create coordinated and effective treatment plans, focusing on rehabilitation goals rather than isolated services. This approach also empowers the client to take a more active role in their rehabilitation process.
Predominately an administration role you will contact providers and clients by phone or email.
About you
You might be an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities; even if you don’t meet all requirements, please apply. You may bring:
Important Skills
- Excellent communication skills:
- Curious mindset: Eager to learn and apply complex legislation and technical details.
- Flexible and adaptable: Strong time management and ability to adjust plans should it be required
- Personal resilience: At times it can be challenging
- Experience in case management or working in the public sector is a bonus but not a requirement!
What can I expect?
The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives a range of benefits including wellness and employee discount programmes. We are also committed to providing you:
Work-life balance
- Only work Monday to Friday - no nights, no weekends, no public holidays
- After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year – get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- Employee networks to support our colleagues from diverse backgrounds.
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm
About us
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close
Applications will close at 11.55pm on Sunday 20 July 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email [email protected]
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.