What’s the role?As a Salesforce Engineer at Xero, you will work on New Zealand’s largest and most comprehensive Salesforce implementation working with a team of experienced and certified Salesforce practitioners. This role sits within Xero’s Customer Platforms team in the Customer Love domain working on the Salesforce core platform; including Sales Cloud, Service Cloud and Experience Cloud, plus other 3rd party add-ons/integrations on our tech stack. You will help Xero in enhancing and supporting the use of Sales, Service and Experience Clouds, focusing on sustainably excellent engineering. You will work closely with our wider Customer Platforms and Customer Technology teams to design and deliver initiatives that will change how Xero engages with its customers.
How you'll make an impactYou’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster. You'll undertake software application development on applications in our suite of Products (including new ones), contributing to new or improved experiences for our customers, internal and external. You'll maintain the standard for engineering excellence at Xero, continuing to develop your knowledge and skills, and supporting your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.You'll help build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.
What you'll do
- Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes.Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews.
- Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.
- Resolve issues - Triage and solve development and production issues, and be able to quickly track down the root cause. Communicate the impact of the problem to stakeholders in terms of business value, helping to set a priority for the resolution. Actively participate in incident responses.
- Engineering standards & frameworks - Maintain knowledge of Xero’s current and emerging engineering standards and practices. Develop and deploy software that meets Xero's standards.
- Continuous improvement - Maintain knowledge of current and emerging development technologies and methodologies. Develop expertise in one or more programming languages and ecosystem specific technologies.
- Deliver infrastructure in a production environment - Maintain and monitor delivery processes. Ensure all software is running as expected and proactively work to prevent customer facing problems.
- Modern software and delivery practices - Practice agile software development. Occasionally facilitate agile ceremonies. Proactively work to improve team processes.
How you'll do it
- Live Xero’s vision and values - Keep Xero’s vision and values at the forefront of decision-making and actions. Communicate and help others understand the importance of the vision and values. Translate the vision and values into day-to-day activities and behaviours.
- Communication skills - Communicate with the wider team appropriately, focusing on timeliness and good quality conversations.
- Build relationships - Successfully build trust and credibility with stakeholders and team.
- Growth mindset - Understand that competency is not fixed but is enhanced through dedication and hard work.
- Innovation and delivery - Develop a track record of innovating and delivering technology in a team and solving customer’s problems through software.
- Coaching and mentorship - Mentor people under guidance of Senior Engineer & People Lead.
- Work collaboratively - Work with others to achieve a good outcome using a working style that suits the problem at hand.
- Self-learning - Maintains in-depth knowledge of advances and learnings in technologies relevant to Xero’s engineering environment.
What you'll bring
- Previous experience implementing and supporting
- Salesforce Sales, Service and Experience Cloud solutions, ideally in enterprise level organisations.
- Salesforce certifications are highly beneficial
- Intermediate proficiency in use of one or more programming languages: Apex, JavaScript, Aura, Lightning Web Components.
- Experience with Salesforce development and implementation lifecycle including deployment tools and processes such as GitHub, SFDX, DX CLI.
- Understanding of CI/CD concepts and tooling is beneficial.
- Ability to problem solve and collaborate with others on issues.
- Great communication, as our team is spread across the globe you will need to clearly communicate with stakeholders in a timely manner on our productivity tools and via virtual meetings.
- Passion and a thirst for learning, along with a strong drive to accomplish your tasks.
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