Senior Change Manager INZ Future Services

• Lead key transformation and culture related change initiatives
• Support and enable leaders to deliver meaningful change
• Integrate workforce and technology change planning to ensure a seamless change experience
• Wellington based | Fixed term full time until Feb 2027
• Salary $132,417 - $160,472 + KiwiSaver

The Our Future Services programme will deliver a cost-effective immigration system that is more productive, more effective at managing immigration risk and provides a better experience for customers and staff. It is designed to address four key areas:

• Making visa processing more efficient
• Mitigating risk of technology and service failure
• Proactive and sophisticated risk management
Improved customer and user experience.

The Programme will mean changes to our systems, operating model and way we work.

The Senior Change Manager is a people and planning focused change role, connecting the dots between workforce, technology and leadership, and supporting the programme from planning through to delivery.

Key priorities:

• Collaborate with key stakeholders to develop an integrated plan, connecting workforce and technology change activity to deliver a cohesive change experience
• Develop and deliver a change leadership programme to support leaders to deliver and embed change effectively
• Develop and lead the change communications and engagement approach and planning
• Provide expert guidance on culture change, transition and implementation planning across the programme.

• Proven experience in organisation-wide change programmes, especially those with a strong people focus
• Demonstrated expertise in complex change planning, sequencing, and delivery across multiple workstreams
• Strong stakeholder engagement and coaching skills, with the ability to influence at all levels
• Depth of knowledge related to HR change communications and change engagement approaches

To be eligible for this role you will need to either hold New Zealand citizenship or a New Zealand Permanent Residence class visa.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together
• Maia - Bold and brave
• Pae Kahurangi - Build our Future
• Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Dorinda Te Kiri at [email protected] quoting ref MBIE/18195 if you have any further questions.

Applications close 14 September 2025