About the role
Join our team as a Senior Claims Consultant, where you'll use your extensive experience to expertly manage Disability Income and Total Permanent Disability claims.
Utilise your empathy, communication, and time management skills to implement effective vocational rehabilitation strategies, ensuring optimal outcomes for our clients.
Working with a diverse range of product across all channels in our growing business, you'll have the opportunity to mentor and train fellow consultants, and engage in continuous improvement processes.
In this key role you’ll
- Lead the charge in making informed Disability Income and TPD claim decisions, ensuring fairness and clarity in every explanation.
- Take control of ongoing disability claims, expertly managing risk exposure for Chubb Life NZ.
- Collaborate in dynamic forums like the Claims Round Table to drive exceptional customer outcomes.
- Engage proactively with customers and advisers through regular calls, ensuring seamless communication and thorough documentation.
- Design and execute impactful rehabilitation and return-to-work strategies, partnering with key stakeholders to achieve recovery milestones. Tackle complex return-to-work claims, offering expert support and guidance to Case Managers.
To be successful and grow in this role, you will ideally bring
- A strong background in Insurance and Financial services; Life Insurance advantageous.
- Proficiency in Active Case Management/Rehabilitation and best practices.
- Expertise in Income Protection/Rehabilitation with over 5 years of experience as a Claims Consultant.
- Experience in liaising with third-party providers and skilled in case conferencing.
- Strong influence and negotiation skills for engaging with stakeholders.
- Exceptional relationship-building and communication abilities.
We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you! Your unique talents could be just what we need to make our team even stronger, and our amazing leaders are equipped to support your growth and development.
Location:
Auckland or Wellington
Our leaders enable a high-performance environment – regardless of location
Role Type
Full Time, Permanent
Benefits on offer when you join Chubb Life NZ
- Flexible working
- Group Life, Trauma, Income, Healthcare and Travel Insurance
- Additional annual leave
- Bonus + Stock Purchase options
- Wellbeing subsidy and partner discounts Endorse my cause & payroll giving
Chubb Life NZ’s commitment to you
- We will demonstrate care for our people and selflessly support your growth and development.
- We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location. We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.
We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.
We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.
Our Values
Across the world, Chubb is guided by our five key values
- Integrity
- Customer focus
- Respect
- Excellence
- Teamwork
Learn more about Life at Chubb
https://www.chubb.com/nz-en/about-chubb/chubb-life-in-new-zealand/join-us.html
If you’re passionate about enhancing your expertise in claims management, this is your opportunity to influence and shape the company's approach to customer care and rehabilitation.
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
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