Claims Co-Ordinator

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Jessica Allcock

Description

What will your day look like:

• Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
• Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
• Understand the Data Protection procedures.
• Understand company systems and procedures.
• To demonstrate flexibility depending on customer demands.
• To recognize where there are inconsistencies during the process and escalate to Line Manager.
• #INDUKI

Knowledge and Abilities:

• Excellent organizational skills.
• · Attention to detail with an ability to spot grammar, spelling and punctuation error.
• Computer literacy together with the ability to organize your own workload is essential.
• · Confidentiality is essential.
• Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
• To work actively as part of a team and contribute towards delivering team performance.
• To be proactive in identifying problems and escalate to Team Leader.
• Flexible and committed to a career.
• Ability to work in a fast paced and changing environment with the ability to embrace change positively.
• Flexibility around extended hours at busy periods

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan