- Fixed term / Secondment until 19th June 2026
Mo te turanga mahi | About the role
We are looking for a proactive and service-oriented Service Delivery Analyst to join our Digital Services team. This role is pivotal in supporting the delivery and continuous improvement of IT services across the Ministry.
You'll work closely with the Senior IT Service Delivery Manager and external support teams to ensure our IT services are reliable, responsive, and aligned with the Ministry's business needs. Your work will help ensure our people have the tools and support they need to deliver on our environmental goals.
Nga pukenga me nga wheako | Skills and experience
- Support the day-to-day delivery of IT operational services.
- Help maintain strong client relationships and provide excellent user support.
- Monitor service performance and analyse data to identify trends and opportunities for improvement.
- Assist in ensuring compliance with service level agreements and vendor contracts.
- Coordinate with internal IT teams to support integrated service delivery.
- Help manage escalations and resolve issues efficiently.
- Contribute to the development and maintenance of service delivery processes.
- Prepare regular reports on service performance and user satisfaction.
- Stay up to date with industry trends and best practices in IT service management.
Whanuitanga Utu a-Tau | Salary range
Salary range for this role is $79,598 to $96,372 pa. Appointment within this range will be based on skills and experience.
Nga hua ka puta i te mahi ki MfE | Benefits of working at MfE
- a flexible working approach to embrace a healthy work-life blend
- agile ways of working, allowing you variety and challenges across the organisation as we work as `One MfE'
- active employee networks including Maori Ropu, Asian Network, Neurodivergent and Disability Networks, Women's Network, Tagata Moana (Pacific Peoples' Network), and Rainbow Network
- opportunities for development and education.
Check out other benefits of joining us and hear what our people say about Working at MfE | Ministry for the Environment.
Tono inaianei | Apply now
Apply directly by completing the online application form and submit your CV and cover letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.
If you require further information about this position please contact [email protected]. The position description is available via our careers centre www.mfe.govt.nz/jobs.
We are committed to providing equal opportunities and actively strive to be a diverse organisation with an inclusive culture. We actively encourage applicants from all backgrounds to apply. We are proud to be a Rainbow Tick and Gender Tick certified organisation and are committed to providing a safe and inclusive environment for everyone.
We want to ensure any accessibility needs you may have are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there are any adjustments or support we can offer to make the recruitment process more accessible to you. Please contact us at [email protected] if you would like to discuss any accessibility needs you may have.
You must have the right to live and work in New Zealand to apply for this role.
Ra Katinga | Applications close: Sunday 22nd June 2025
