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We have an opportunity for a Service Supervisor to join our team in Palmerston North!
As our Service Supervisor, you will be responsible for all day-to-day running of Service team to ensure financial and customer expectations are meet. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. The position involves all tasks related to the smooth operation and well-being of the department.
At Wormald, we have a strong, stable and supportive team culture, and we’re passionate about what we do – Fire Protection!
We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for 140 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.
What we offer:
Fulltime Permanent employment
Competitive salary package
Fully maintained company vehicle + mobile phone + laptop
What you will do:
Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirements
Ensure that work is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently
How you will do it:
Create a rewarding and fulfilling working environment for all staff
Provide enthusiastic and energetic leadership
Encourage initiative, company loyalty, and participation in company programs
Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness
Ensure that all staff work in a safe working environment and make any and follow all health and safety guidelines
Report all health and safety incidents to the appropriate authorities immediately
Take all steps practical to ensure that Wormald is held in the highest regard by our clients
Actively promote the products and services of Wormald in the marketplace
Promote work outside of your department and immediately pass all enquires to the appropriate department
Liaise and follow up with clients to ensure their satisfaction
Actively pursue new clients to increase Wormald’s client base
Pass on any opportunities for the company that you many come across to your manager
Report weekly to the Branch Manager on the Service Team’s financial performance to budget at SINC level
Promptly advise management of any future shortcomings and the reasons why so that corrective action can be taken
Ensure work carried out is invoiced promptly. Jobs invoiced within 48 hours of completion
Close jobs, take profit, close purchase orders and other administrative duties required to maintain a tidy ledger
Liaise with the credit control department and coordinate and participate in whatever steps are required to be taken to reduce the outstanding debts to the lowest possible level
Estimate and action client request and job variations as necessary
Monitor workload and dispatch resources to suit
Monitor the control and use of company tools and equipment within the department
Ensure that company vehicles are kept in a safe, clean, and tidy condition
Ensure that all staff have adequate tools and equipment to perform their jobs
Ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition
What we look for?
Must have previous experience supervising/leading a team (preferred but not required)
Must have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobs
New Zealand residency/citizenship or a valid New Zealand work visa
Proficient computer skills
Full NZ driver’s licence
Excellent communication skills with a can do attitude
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.
If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please contact Janis at 027 406 7974 / [email protected]
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