Tool Service Technician/Operations

WHAT'S THE ROLE?

The purpose of the role is to analyse, repair and test Hilti tools in line with global repair and workflow standards. The role involves working and participating in a lean environment, working efficiently, and contributing to continuous improvement. The job holder needs to sustain a passion for the customer as a trigger to drive service levels and repair quality.

WHO IS HILTI?

WHAT DOES THE ROLE INVOLVE?

• Handling operations in the repair center, covering inbounding and outbounding tools, as per defined standards.
• Work in and participate in a lean environment, work efficiently and contribute to continuous improvement
• Sustain a passion for the customer as a trigger to drive service levels and repair quality

WHAT DO WE OFFER?

• Genuine career advancement (more than 80% of all leadership roles are filled internally)
• Competitive salary and above-average performance bonus
• Life Insurance
• Private Health Insurance and Employee Assistance Programme
• Paid birthday leave
• Paid leave to work on charitable projects
• Wellness subsidy to support an activity for your physical or mental health

WHAT YOU NEED IS:

• Demonstrate professional behavior: Be on time, use always safety equipment, follow the workflow defined at the bench, respect your colleagues
• Be a team player: We drive our success by working as a team enjoying the strengths of each other and by following our values.
• Comply with all rules and regulations: and TSC defined processes
• Demonstrate passion for customer: Understand how the repair process impact customer satisfaction and act accordingly, respond quickly to business partner needs, promote customer centric thinking in the team.
• Actively contribute to our CIP approach: Propose ideas of how we can improve. Listen to ideas of your team
• Execute the repair process according to our repair standards: diagnostic tools, RSI, spare parts management etc.
• Develop yourself: Set yourself professional development goals don’t be afraid to fail
• Be open for change: We evolve thanks to constant change in the way we work. Accept change with positive attitude
• Be high performing team member: With an attitude of winning and driving outstanding results for you and for your team
• Execute the technical requirement for the repair process: Working safely, correctly and efficiently with hand tools and all equipment in the TSC.

WHY SHOULD YOU APPLY?

We employ many different nationalities within Hilti New Zealand and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate.

Our commitment to Diversity, Equity & Inclusion:

Hilti New Zealand is committed to creating a fair and respectful working climate for all employees, suppliers, and partners. We promote equal treatment of all employees or potential employees irrespective of ethnic origin, colour, sexual orientation, nationality, religion, belief, disability, age, gender, maternity, marital or civil partnership or any other characteristic. Our zero tolerance approach to discrimination is outlined in our Code of Conduct, and we strive to maintain a culture of inclusivity. We perform at our best in a caring and inclusive culture that creates enthusiastic customers and building a better future.
E ū ana a Hilti New Zealand ki te hanga i te āhuatanga mahi tōkeke me te whakaute mō te katoa o ngā kaimahi, kaiwhakarato, me ngā hoa kamupene. E whakatairanga ana mātou i te mana ōrite o ngā kaimahi katoa, o ērā rānei e rapu mahi ana me mātou, ahakoa te mātāwaka, te tae o te kiri, te aronga hōkaka, te iwi tūturu, te hāhi, te whakapono, te hauātanga, te pakeke, te ira tangata, te hapūtanga, te hononga mārena, ā-ture rānei, tētahi atu āhuatanga rānei. Kua whakarāpopotohia tā mātou kore rata rawa ki te whakatoihara i tā mātou Tikanga Whanonga, ka mutu, e ngana tonu ana mātou te whakarite i te ahurea kauawhi. Ki te mahi tātou i tētahi taiao atawhai me te kauawhi tērā ka hanga i ngā kiritaki whakamiha me te anamata pai ake, ka tino papai rawa ā tātou mahi.

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