The Opportunity
We are seeking a Work Management Centre (WMC) Service Representative , based in Auckland. The WMC Representative will be scheduled to work from 12:30pm to 9:00pm , Thursday through Monday, with Tuesday and Wednesday as your designated days off. Flexibility is essential for this role, as working hours and days may vary depending on the needs of the company.
If you are passionate about delivering exceptional customer service , enjoy problem-solving, and thrive in a team environment, this role is for you. In this role, you’ll be supporting our Energy & Utilities division by managing inbound customer and client requests, dispatching work orders, and ensuring that service levels and KPIs are met. Your day to day may look like:
- Responding to inbound calls, emails and escalating as required
- Manage and dispatch work orders, liaising with clients, field staff and subcontractors to ensure timely delivery of services
- Monitor and track job progress through Microsoft Dynamics
- Ensure compliance with Health & Safety standards. Company processes and policies
- Perform accurate data entry, record keeping, interaction note entry and jeopardy management of the job lifecycle.
What we are looking for
- Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution. Think outside of the box.
- Proven team player, able to work toward common goals and participate in quality improvements
- Demonstrated keyboard skills, proven speed in typing and competence in operating computerized systems such as databases, email and Windows driven packages
- Ability to rapidly acquire knowledge (or already have knowledge) of service and products
- Ability to work unsupervised and effectively in a fast-paced environment, demonstrating independence and drive and ownership and commitment
What we offer
- Competitive salary and employee benefits, including Marram health care benefits and discounted holiday homes
- Opportunity for career growth with structured frameworks and supportive-inclusive team
- Valued and respected position, with supportive and experienced team
- Work for a major ASX-listed company
About Energy & Utilities… Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
How to apply
Click "Apply" to start your application. We look forward to hearing from you!
Downer does not accept unsolicited resumes, fees, or costs from recruitment agencies, search firms, or third parties. Candidates are welcome to submit their applications via the advertisement.
