Who are we?
We are the leading online platform for comparing and buying business insurance.
Not to toot our own horn, but we’re shaking things up in the SME business insurance market! We’re all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance! 🚀
So what?
We are looking for a Claims Administrator to join our dynamic Service team and provide excellent customer service to our clients. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. Responsibilities include claim lodgement, maintaining accurate records, and communicating effectively with clients and internal and external stakeholders. The successful candidate will be proactive, customer-focused, and adept at problem-solving. If you are a team player with a passion for helping others and ensuring client satisfaction, we encourage you to apply and become a part of our growing organization.
Day to day responsibilities
- Prepare and lodge claims files in a timely and accurate manner, ensuring all required documentation is included
- Manage claims end-to-end, from initial notification through to final settlement, ensuring timely and accurate handling throughout the process.
- Liaise with clients, insurers, third-party providers, and other stakeholders to collect and verify necessary information for claim processing
- Maintain accurate and up-to-date records for all claims in accordance with internal procedures and compliance requirements
- Monitor and follow up on outstanding documentation or responses to ensure claims progress efficiently
- Respond to client and stakeholder queries in a timely, professional, and empathetic manner
- Collaborate with the claims team to streamline workflows and contribute to continuous process improvement
- Assist with escalations and high-priority matters by coordinating information and ensuring the team is kept updated
- Uphold BizCover’s service standards by delivering efficient and customer-focused support
Requirements
- Previous experience in an administrative role, preferably within the insurance or financial services industry
- Knowledge of general insurance principles or claims processes (not mandatory)
- Strong attention to detail with excellent organizational and record-keeping skills
- Comfortable learning new systems
- Excellent written and verbal communication skills with a professional and customer-focused approach
- Ability to work independently, take initiative, and manage workload with minimal supervision
- Strong time management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment
- Proven ability to collaborate effectively within a team and build positive working relationships
- Problem-solving mindset with the ability to adapt to changing priorities
- Commitment to confidentiality and handling sensitive information with integrity
Benefits
- Why join BizCover?
- 100% Remote job
- Growth – We’re a growing business with real career progression opportunities
- Perks – Birthday vouchers, employee incentive programs
- Diversity – We’re proud of our people and support all kinds of backgrounds, perspectives and experiences
Sound like you?
We’re looking for someone hungry to learn, able to lead, and excited to grow into a senior BA time with time and the right support. If you’re a Finisher, Advancer, or even a Customer Fanatic (don’t worry, we’ll explain), we’d love to hear from you.
Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.