Your role
To provide the quality analysis and rigorous reporting necessary to adequately inform and support the Risk Management team.
What you'll be doing
What We Need
Corpay is currently seeking an experienced Credit Collections Specialist to join our team. Sitting within the Credit Control and Collections division of our Ellerslie office, you will play a pivotal role in liaising with our valued customers across Australasia, delivering excellent customer service, and finding the best solutions for them. This is an amazing opportunity to develop and advance your skills for a successful career in financial services! This is a 4-month fixed term contract until the end of December 2025.
How We Work
As a Credit Collections Specialist, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:
- Assigned workspace in Ellerslie office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
Reporting to the Credit Team Leader, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances.
As a Credit Collections Specialist, your responsibilities will include:
- Proactively reach out to customers with overdue accounts
- Negotiate, implement and monitor tailored payment solutions
- Maintain accurate and up-to-date records of all customer interactions and payment plans
- Provide regular reports on the status of outstanding accounts and collection efforts
- Maintain a professional and empathetic approach when dealing with customers
- Contribute to the continuous improvement of the collections function
Qualifications & Skills
This opportunity will suit someone with a strong background in credit control or collections. You have exceptional customer service skills and genuinely care about helping others. You have excellent verbal and written communication skills, the ability to always operate in a friendly and professional manner and can work independently if required. The ideal candidate will be a team player who is eager to learn with a great can-do attitude!
To be considered for this role, you must also have the following skills and experience:
- 3+ years Credit Control or Collections in a commercial environment
- Experience in a collection or contact centre environment, particularly supporting customers in financial difficulty
- Excellent communication and interpersonal skills, with the ability to build rapport and navigate challenging conversations
- A solutions-focused approach and the ability to make informed decisions to resolve a customer’s financial situation
- Intermediate Excel working knowledge
- Familiarity with both New Zealand and Australian customers and respective credit
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.