Who we are:
At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We’re committed to putting people first, we have big plans to expand our reach and impact.
Why you will love this role:
As a Customer Care Coordinator reporting to the Head of Sales & Customer Experience, you’ll embark on a dynamic journey. Your mission? Delight our customers and equip them with the tools and support they need for a seamless heath journey. You’ll also connect with the local community, raising awareness about our invaluable services. In this close-knit team, you’ll be hands-on, involved in:
- Being utterly customer-obsessed, delivering an exceptional experience.
- Ensuring our Resonate Studios always mirror our marketing and brand standards.
- Championing local business growth and community awareness of our mission
- Taking charge of local social media for the Studio, creating positive connections within the community
- Becoming a subject matter expert in your field.
You will have huge energy and determination, and can showcase the following:
- A relentless focus on customer service, consistently delivering excellence.
- Top-notch organisational skills and time management, even when juggling diverse tasks.
- Outstanding communication abilities, allowing you to engage effectively with a wide range of people.
- Prior experience with social media management
- A knack for community engagement and business promotion
- Career progression - you can train to be an Audiometrist
- The Tahua Family discount provides access to generous discounts across Burger King, Starbucks, Hannahs, Number One Shoes and of course, Resonate Health
- A fantastic working environment and a thriving company culture, backed by ambitious growth plans.