At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are currently looking for Casual Customer Service Representatives to support our customers with their online orders.
You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.
We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.
Key Details
Onsite - Ellerslie location - CASUAL role
Full Time paid Training - 1 week, onsite 11.00am - 7.30pm NZT
Part time academy - 2 weeks, onsite between hours of 11.00am - 7.30pm NZT
Commencing : 11 August 2025
Casual role 0 - 40 hours per week roster visible 3 weeks in advance
Fixed Term end date: 30 May 2026 (with potential to extend).
Full availability required for all operational hours: 8.00am - 2.00am Monday to Sunday.
Onsite parking - after 5.30pm and weekends only (no parking onsite during normal business hours)
To be successful in this role, you will need to:
Deliver amazing customer experiences every time in a prompt and professional manner
Competently use technology and multitask between different systems while actively listening
Entering customer requests / queries online
Maintaining accurate customer records
You will be required to complete a Ministry of Justice Criminal History Check - apply online here: https://www.justice.govt.nz/criminal-records/get-your-own/
Have full working rights in New Zealand.
Culture & Benefits What we can offer you:
Comprehensive paid training
Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
Unlimited access to a trusted mental health platform
Opportunity for career progression
Skills & Experience
Prior customer service experience preferred but not essential
Ability to guide, support and convey information to a variety of people
Strong communication skills with the ability to listen and understand customer needs
A positive 'can do' attitude
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.