Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.
Location：
Mercari Way, Albany, Auckland, 0632 , New Zealand
Minimum Requirement:
Relevant tertiary qualification in related areas such as business, management or marketing.
Duties:
- Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship
- Planning, administering and reviewing customer services and maintainingsound customer relations
- Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided
- Ensuring the operational efficiency of the company
- Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment
- Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.
- Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed
- Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided
- Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.