Floor Manager

We have one permanent role available for 40 hours per week in our Harvey Norman Napier Store located at Shop5/20-60 Wellesley Road, Balmoral Centre, Napier. This role works on a rotating roster as our business operates 7 days a week.

About the Role

This role involves managing the floor operations and supporting our team of sales consultants to sell computer products ensuring excellent customer service. You will be responsible for handling stock levels, fulfilling online orders, while also monitoring compliance of company policies and safety standards.

Some key tasks will include:

• Oversee sales floor operations and presentation, delegate tasks and ensure they are completed to maintain a high level of customer service
• Help to manage department Sales Consultants from setting targets, performance coaching and creating rosters
• Support the Proprietor in maintaining department operations and administration, including stock take preparation and execution
• Generate and review reports on the performance of the sales team
• Sell Computer department products and services
• Help plan and implement new merchandising ideas, promotional displays and advertising materials
• Ensure correct ticketing in the Computer department is on display
• Complete trainings and attend employee meetings in relation to product knowledge and compliance requirements
• Tend to customer queries, follow up and resolve any issues

About you

We are looking for a seasoned Sales Consultant ready for the next step!

Some attributes we are looking for include:

• At least 2 years of retail experience
• Experience managing a sales team, desirable
• Experience with Computer department related products, desirable
• Business management experience or business-related qualifications, desirable
• Strong communication and interpersonal skills
• Exceptional customer service skills
• Computer literate
• Knowledgeable in New Zealand law in relation to retail; consumer, privacy & employment obligations
• Working weekend and public holidays are a requirement

About Us

Harvey Norman was introduced to New Zealand in 1997, since then we have become a household name, with over 45 stores nationwide plus offsite warehouses, commercial offices and the Auckland Support Office. Our diverse team is made up of over 2000 individuals who each bring a uniquely dynamic expertise to the workforce. Harvey Norman continues to grow throughout New Zealand with new stores opening each year and our team grows with us.

We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service. Here at Harvey Norman we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business. This is your opportunity to learn from the best and grow to be one of the best!

About the benefits

Our staff make our brand amazing and over the last 25 years have built our business into one of NZ’s leading retailers. Working with us means you get access to some exclusive staff perks, including

• Discounted; gym membership, eye care, dental care and banking products
• Exclusive staff discounts on our products
• Access to Employee Assistant Programme Services (Raise)
• The pay rate for this position is $29.00 per hour, with the potential to earn commission estimated between $150 - $200 per week, based on sales performance
• Long service recognition at each of your 5-year milestones

At Harvey Norman it’s never just a job, it’s a career. If you’re the kind of person who’s dedicated, people-oriented, loves tackling new challenges and has an interest in retail, you’re perfect for us. You’ll be encouraged to show your entrepreneurial side and, if the opportunity arises, explore a role you feel best suits your skill set.

Don’t miss this opportunity, !