Company Description
About Movenpick Hotel Wellington: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
As a Food & Beverage attendant, you will have the perfect opportunity to touch the hearts of our guests by making their dining occasions truly unforgettable.
With a combination of breakfast, lunch and dinner service, this role has plenty of variety.
You'll work alongside the Food and Beverage Team to ensure seamless guest experiences.
Primary responsibilities
- Greet and welcome guests, assist with enquiries and restaurant bookings.
- Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.
- Effectively take orders and ensure accuracy by repeating order(s) to the guests.
- Input orders promptly ensuring the kitchen can fulfill their duties effectively.
- Ensure that dockets are written clearly and correctly for inputting into the POS (point of sale) system.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
- Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)
- Maintain hygienic food service techniques at all times.
- Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures.
- Take responsibility for your designated section and station.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Involved in the service of a variety of functions and events.
- Setup and reset specific Conference & Function activities as directed.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
- Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance
Qualifications
To be successful in the role you will have:
- Previous experience in food and beverage, bar, barista, or hotel service roles is preferred but not essential
- Excellent Customer Service Skills
- A friendly and professional attitude with a passion for hospitality and delivering great guest experiences
- Comfortable operating coffee machines or working behind a bar (training can be provided)
- A team player who can adapt to a fast paced and dynamic environment
- Strong communication and time management skills
- Physically able to be on your feet for extended periods and lift/carry light trays or equipment
- Flexibility to work a rotating 7 day roster with shifts that may start as early as 6am or finish late at night
- Understanding of basic food safety and hygiene practices
Additional Information
Benefits:
- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.