Company :
Continental Car Services LtdAre you an experienced Service Advisor passionate about delivering outstanding customer service?
We want YOU to join our team at Continental Cars - Volkswagen!
Continental Cars Volkswagen, a proud subsidiary of Sime Motors, has been proudly serving New Zealanders with exceptional vehicles for over 50 years. Embracing the long-standing value of driving excellence, we offer a wide range of Volkswagen vehicles that combine cutting-edge technology, stylish design, and reliable performance, along with outstanding customer service, superb vehicle knowledge, and excellent after-sales service.
About the Role: As a Service Advisor at Continental Cars - Volkswagen, you will be the first point of contact for customers requiring service and repairs, ensuring an efficient, courteous, and professional experience. You will coordinate workshop operations, manage customer follow-ups, and maintain a high volume of work, all while delivering the highest standard of customer service.
Key Responsibilities:
- Handle customer service inquiries with efficiency and professionalism
- Organise and optimise workshop loading for efficient operations
- Conduct customer follow-ups and prospecting to grow workshop volume
- Accurately prepare and cost customer invoices in line with Group Standards
- Maintain effective filing and administration
About You:
It is essential you have experience as an automotive service advisor in New Zealand, along with
- Impeccable time management and organisational skills
- Highly proficiency in computer literacy and in-house systems
- A passion for providing top-tier customer service
- A clean, full driver's licence
- A strong willingness to continued learning and growth
This is a permanent full-time role, 47.5 hours per week, Monday to Friday. Hours of work will be between 6:00 AM - 6:00 PM, however standard hours are usually 8:00 AM - 5:30 PM. There will be a rostered Saturday requirement for this position.
What We Offer:
You'll enjoy a competitive market salary with a monthly bonus component, along with a company vehicle and fuel card. Additionally, you'll have access to:
- Comprehensive benefits package through our Sime Motors Privileges programme giving you access discounts across 100+ retail stores in NZ from day 1 of joining us
- Health benefits including access to discounted Southern Cross Health Scheme, EAP services, wellbeing programmes, spinal and hearing tests, and an annual flu vaccination.
Apply Now! Applications reviewed as they come in.
Continental Cars Volkswagen – Das Auto