Service Advisor

Company :

Continental Cars Ferrari, a proud subsidiary of Sime Motors, is the exclusive official Ferrari dealership in New Zealand. For over 50 years, we’ve been at the forefront of performance and luxury, offering an exceptional range of Ferrari’s legendary sports cars and high-performance vehicles for discerning drivers who expect nothing less than the best. 

From precision engineering to breathtaking design, each Ferrari is a masterpiece that promises an exhilarating driving experience.  

Join our world-renowned Ferrari team in a role that offers both prestige and variety. We are seeking a Service Advisor who thrives in a dynamic environment and demonstrates exceptional flexibility, as your day-to-day responsibilities will be both varied and rewarding.

What We’re Looking For:

• A keen eye for detail, ensuring all service preparations and processes are completed to the highest standard.
• Proven experience in a customer-facing role, with a passion for delivering outstanding service at every interaction.
• The ability to adapt and excel in a fast-paced, ever-changing environment.
• A commitment to upholding the values and reputation of the Ferrari brand.

Key Responsibilities:

• Accurately prepare and manage service documentation and processes.
• Serve as a knowledgeable and approachable point of contact for our valued clients.
• Consistently deliver an exceptional customer experience, reflecting the excellence associated with Ferrari.

What are we looking for?

• A minimum of 3 years experience in a related role
• A minimum of one year experience as a Service Advisor
• A genuine passion for ensuring excellence in customer service 
• Outstanding leadership and communication skills
• Excellent time management and organisational skills
• Ability to demonstrate proven technical ability
• Strong computer skills are a necessity
• Autoline experience would be advantageous 

Why Choose Continental Cars Ferrari?

• Enjoy a competitive salary with Monday to Friday work hours
• We provide opportunity for career growth with internal promotions and development opportunities
• We have a privileges programme that provides discounts across 100+ retailers, discounted health insurance, inhouse buying discounts, birthday and long service leave, to name a few.

In return, you can look forward to fantastic working conditions and a great team environment, an attractive remuneration package commensurate to skills and experience.