Are you the go-to tech expert among your friends and family? Do you love solving problems and making someone's day easier through technology? If so, we want to hear from you!
We're looking for a Service Desk Analyst to join our Technology team, based at our Corporate Office in Christchurch. This is a full-time position reporting directly to our Service Delivery Manager.
As a Service Desk Analyst, you will be responsible for delivering services where technology interacts with our business customers. The focus of this role is to be the first point of contact for IT-related issues, resolving them promptly and professionally whilst ensuring ANZCO technology systems are maintained to perform optimally.
Duties and Responsibilities will include:
- Provide first-level technical support to end-users, addressing hardware, software, network, and application-related issues.
- Manage the desktop and mobile device hardware, operating systems and applications.
- Provide fleet and device management, roll out upgrades and protection (e.g. antivirus).
- Providing level 1 and 2, and occasionally level 3 technical support to ANZCO end users, responding to IT incidents and service requests.
- Retain ownership of issues from start to finish, tracking, reporting, and ensuring resolution in a timely manner.
- Provide a single point of contact for all technology queries from across the ANZCO business, giving advice, troubleshooting and facilitating the rapid restoration of normal technology services.
Skills and Experience we are looking for:
- Proven empathy and communication skills required in a front-line service desk environment.
- Proven technical expertise in providing front-line support for end-user issues in a Microsoft desktop environment.
- Coherent understanding of current common software applications and technology infrastructure.
- Demonstrable track record of collaboration with colleagues and third parties to deliver a high quality of service to end users.
- Ability to solve practical problems.
- Strong customer and results-oriented approach.
- Active listening skills to identify issues.
- Ability to participate in a shift roster to provide appropriate cover.
We deliver taste, nutrition, and wellbeing to the world with products made from New Zealand finest beef and lamb. Our values of atawhaitanga, noho haepapa, kaitiakitanga, auahatanga, and whakawhirinakitanga guide us to work together, follow through on our commitments, make improvements, and do our best to make sustainable decisions for the future.
We are committed to supporting and developing our people and we offer a competitive remuneration package. If you are motivated, have the skills and experience we require and want to be part of the exciting future of our company then we want to hear from you.
Applications close: 6 August 2025