Service Manager - Rotorua

IHC New Zealand
Rotorua, Bay of Plenty
Full time
1 day ago
  • Office base in Rotorua
  • Permanent full time - 80 hours per fortnight
  • Starting salary of $79,324 per annum with work vehicle, phone, and laptop.

Mō te tūnga | About the role

IDEA Services supports people with intellectual disabilities to enjoy great lives as part of their communities. This is a rewarding opportunity to work for a meaningful cause within an established not-for-profit organisation.

We are looking for a real 'people' person, to build strong relationships with the people we support and their whānau. You will identify individual needs and determine how these can best be achieved. This is meaningful work where you can be creative and make every day interesting in ways that really make a difference in people's lives.

You will be responsible for leading and guiding a team of Support Workers to deliver the best possible outcomes for the people we support. We are looking for someone with the passion and expertise to coach and develop the skills within their team of Support Workers.

Responsibilities include:

  • Planning and ensuring delivery of support services for people with disabilities.
  • Managing and developing a strong team of Support Workers.
  • Building positive relationships with whānau including their involvement in the care of their loved ones.
  • Planning and coordinating the work of your team to ensure the best service outcomes are achieved (including rostering and staff training).
  • Celebrating the achievements of the people we support.
  • Implementing best practice strategies and managing health & safety requirements.

Ngā pūmanawatanga ōu | What you will bring

  • Previous management experience within the Health and Disability sector preferred.
  • Strong people management experience, leading a team of people to achieve the best outcomes.
  • Relevant technical experience e.g. rostering, budgets, HR practices, service planning and risk management.
  • Demonstrated awareness, sensitivity, and commitment to the Treaty of Waitangi.
  • Computer skills, including MS Office Suite, and the ability to learn new systems quickly.
  • We provide 24/7 services all year round, and the ability to participate in the on-call roster is essential to the delivery of our services.
  • A full NZ driver's licence.

Nōu te rourou | What's in it for you?

  • A rewarding management opportunity work for a meaningful cause with an established not-for-profit organisation that provides support services to people with intellectual disabilities.
  • A collaborative and inclusive organisational culture with a focus on our people's wellbeing.
  • Ongoing learning and development opportunities including a Leadership Qualification that we will support you through and meet the cost of fees.

Mō mātou | About us (IDEA Services

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.


Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.

We will review applications as they are received and plan to interview applicants before the advertisement closes.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
Recruitment
Recruitment@ihc.org.nz

Job Details

Reference #
35121

Posted on
21 Jul 2025

Closes on
01 Aug 2025 23:55

Location(s)
Rotorua / Taupo / Bay of Plenty

Expertise
Healthcare, Management

Job level(s)
3+ years experience, Management, Senior/Executive

Work type(s)
Permanent full-time

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