- Telephonist, Palmerston North Hospital, Permanent, Full-Time
Benefits
- An encouraging learning environment where you will continue to grow and be challenged
- A professional and supportive culture and team setting
- Fulfilling and challenging work with great lifestyle options
- Tailored wellness programmes
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Telephonist, you will be the first point of contact for callers to the hospital, providing a professional and pleasant telephone experience. You'll manage incoming calls, direct queries, and support hospital operations through efficient communication and coordination. Outside of regular hours, you'll work independently, ensuring continuity and responsiveness.
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and has a strong customer service ethos.
About the Team/Service
Our Telephony team plays a vital role in supporting hospital operations and patient care. We work collaboratively to ensure all communications are handled efficiently and professionally, contributing to a positive experience for all stakeholders.
About the Location
Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life. It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.
For more information on living and working in the Manawatu click here
About you
To succeed in this role, you will bring:
- Excellent communication and interpersonal skills
- A professional and courteous telephone manner
- Strong keyboard and computer skills
- Ability to work under pressure and manage multiple tasks
- Self-motivation and excellent organisational skills
- High attention to detail and accuracy
- A customer-focused approach to all aspects of work
- Previous telephony experience (preferred but not essential)
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Administration Manager lee-anne.sharp@midcentraldhb.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.