Trade Counter Sales & Office Manager – Wellington
Key Responsibilities
Sales & Customer Engagement
- Responding to customer enquiries via walk-ins, email, and inbound phone calls
- Generating and processing invoices, packing slips, and quotations on behalf of the Account Management team
- Maintaining excellent service standards across all customer interactions
Warehouse Operations
- Picking, invoicing, and dispatching customer orders from the warehouse
- Performing general warehouse tasks including unloading stock, packaging, managing faults, credits and returns
- Overseeing warehouse and showroom presentation, restocking shelves, and coordinating local transport and product assembly
- Managing local purchasing and supplier relationships
- Conducting regular stock takes
- Managing branch stock processes
Branch Oversight
- Ensuring Trade Counter demo screens are functional and visually effective
- Maintaining overall branch presentation and professionalism
- Opening and closing the branch daily, including lights, heating, and alarm systems
- Keeping the warehouse clean, tidy, organised, and compliant with company standards
Leadership & Collaboration
- Fostering a positive office environment
- Organising weekly branch meetings, catch-ups, and toolbox talks
- Supporting company events and assisting with training setup when needed
General Duties
- Performing other reasonable tasks as directed, in line with evolving business needs and priorities
Qualifications:
- High School Degree or Equivalent required
- 5+ years of relevant experience
- Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
- Proficient computer skills including familiarity with MS Word, Excel, and e-mail
About Wesco Anixter
Wesco Anixter is the new brand identity of Atlas Gentech, a trusted security, data, and communications solutions provider in New Zealand for over 30 years. In New Zealand, we have 60 employees across three locations, representing world-renowned brands.