A Bit About Us
At Thryv, we are a team fiercely devoted to the success of local businesses. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software, and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. Alongside providing leading-edge digital, marketing, and directory services, we help more businesses connect with their customers through the Thryv platform, giving them a world-class edge in technology.
About the Role:
This role is 100% remote, and we welcome candidates from across the country.
Are you a master of calendars, a wizard of scheduling, and a lover of witty banter? Thryv is on the hunt for an Appointment Setter to join our dynamic team!
As an Appointment Setter, you’ll be the friendly voice reaching out to small and medium business owners who’ve shown interest in one of the Thryv brands. Your mission, should you choose to accept it, is to chat with these leads, uncover opportunities for them to boost their operations and strategies, and set up appointments with our Field Sales Representatives. The Field Sales employees will then dive deep with a thorough needs analysis. Teaming up with a Software Sales member, the Field Sales Representative will showcase the magic of the Thryv product suite and provide customised solutions to help these businesses shine. Plus, you’ll earn commission from the sales that result from your stellar referrals!!
Do you want to grow your career? We've promoted 70% of our new hires within the first 6 months of them joining the organisation.
What You'll Do:
Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro.
Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker.
Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike.
Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue.
A day in the life of an Appointment Setter at Thryv
Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler.
Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly.
Building Relationships: Understand business owners' goals and pain points.
Training and Improving: Dedicate about 1 hour daily to better understand Thryv software and improve your communication skills through daily huddles, team meetings, call calibration, and one-on-one coaching.
What makes you stand out from the rest!
Driven Personality: You’re positive and growth-minded.
Passion for Sales: You’re passionate about helping businesses thrive and want to progress towards becoming a sales superstar.
Communication Skills: You’ve got a knack for both written and verbal communication and are great at building relationships.
Tech Savvy: You love technology and can quickly learn/understand systems (such as Thryv software itself and anything you’ll use as a part of your role).
Business Acumen: You have a decent grasp of basic business language - i.e., customers, prospects, estimates, invoices, profit, organisation.
Corporate/Call Centre Experience: Valued but not required (the right mindset is far more important).
What We Offer
No Sales Experience? No Problem!: We're looking for motivation, values, and personability - sales skills can be trained. We've got a world-class sales program that will set you up for success.
Work from Home: This role is 100% remote, and we welcome candidates from across the country.
Commission: Earn commission for sales that eventuates from your appointments.
Growth Opportunities: The ability to grow your sales career through promotion activity within months of joining the organisation.
Flexible Hours: We love parents who are retuning to the workforce and we will consider part-time hours for the right candidate, assuming they can work at least four 8-hour shifts, Monday to Friday. We ask all employees to seek alternate care arrangements for their dependants, during their scheduled work hours.
Fun Team: We’re serious about our work but not about ourselves.
Annual Salary and Reviews: Entitlement to an annual salary and performance-based recognition reviews.
Next Steps
Ready to join the Thryv tribe? Apply now and let’s make some appointments happen! 15th September 2025, apply now and become a part of the Thryv family as a leading Global SaaS Company and be appreciated, rewarded and recognised.
Application Method
Only online applications through the specified platform will be considered.
Direct email applications will not be eligible for shortlisting.
Please feel free to reach out to Brianna Alter Talent Acquisition Specialist at Thryv on 0436 606 690 or [email protected] for a confidential discussion.
