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Job Description
Position Details:
- Employment Type: Full-time (40 hours per week)
- Work Schedule: Mixed shifts, including weekdays, evenings, weekends, and public holidays
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Wage:
- Assistant Manager shifts: $30.39/hour
- Guest Service Agent shifts: $26.28/hour
- Night shift allowance of 1.25x hourly rate for any hours worked between 12:00-5:00am
- Overtime allowance of 1.25x hourly rate for any hours worked over 40 per week
Job Summary:
This hybrid position combines responsibilities of an Assistant Hotel Manager and Guest Service Agent. The role involves supervising operational aspects of the hotel during designated shifts and providing front-line guest services during others. You will play a key role in ensuring excellent customer service, staff support, and day-to-day operations.
Key Responsibilities
Assistant Manager Duties (Skill Level 2):
- Supervise and support front office and guest service teams
- Oversee shift operations, ensuring smooth hotel functioning
- Address and resolve guest complaints and service issues
- Monitor staff performance and ensure company standards are met
- Prepare reports and assist with operational targets
- Liaise with other departments to ensure cohesive operations
Guest Service Agent Duties:
- Welcome and check in guests professionally and efficiently
- Manage reservations and front desk operations
- Respond promptly to guest enquiries and service needs
- Assist with general administrative duties and customer service
- Ensure a high standard of cleanliness, safety, and hospitality
Qualifications
Required Skills and Experience
- Relevant tertiary qualification in Hospitality, Tourism, or Business (NZ Level 7 or higher)
- LCQ and a current Duty Manager’s Certificate (mandatory for management duties)
- Minimum 1.5 years of experience in a hotel front office role, including experience in a supervisory or team leader capacity
- Strong interpersonal, leadership, and communication skills
- Proven ability to handle customer issues and manage teams
- Flexibility to work across a rotating roster, including nights, weekends, and holidays
Additional Information
At Ibis Christchurch, we pride ourselves on fostering a welcoming and inclusive work environment. We support the growth of our team through internal training and career development.
Benefits include:
- Free staff meals during shifts
- "Refer a Friend" bonus scheme
- Staff accommodation and F&B discounts (up to 30%) across the Pacific region
- Access to industry-leading training via Accor’s online learning platforms
- Accor-paid parental leave
How to Apply:
Please apply online with your CV and cover letter. Applications close 3 September 2025.
