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Billing & Operations Support

DX Mail
Auckland, Auckland
Full time
6 days ago
Are you a data-savvy professional with a passion for accuracy, billing, and operational excellence? Join DX Mail – New Zealand’s only dedicated business mail provider – in a pivotal role supporting both finance and delivery operations.

ABOUT US

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years.

We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure and cost-effective services to help you get the most out of your business day.

DX Mail is New Zealand's only specialist business mail company and is part of the Freightways Group.

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.

About the role:

This role is responsible for ensuring accurate and timely billing across all mail product lines, protecting revenue through proactive data validation and operational process controls. You will enhance billing and reporting efficiencies using advanced Excel skills, Power BI, and other internal systems.

In addition to billing, you will support compliance audits, manage inventory tracking, and deliver training to operational staff on billing systems and processes, while identifying and addressing skill gaps. You will also play a key part in recruitment coordination, ensuring a seamless and compliant hiring process.

With a strong focus on data integrity, this position is essential to maintaining operational accuracy, driving cost control, and supporting continuous improvement across both finance and operations functions.

This is a permanent, full-time position (Monday–Friday, 12.30pm to Approx 8pm), based at our Penrose site.

What You’ll Bring

  • Advanced Excel skills including pivot tables, lookups, and data validation.
  • Experience with Power BI is preferred; SQL and Python skills are a valuable bonus.
  • A tertiary qualification in Accounting, Finance, or a related field.
  • Strong attention to detail, accuracy, and excellent time management abilities.
  • Previous experience in billing, finance administration, or operations support.
  • Ability to work independently and collaboratively within a high-performing team.
  • A hands-on approach with a willingness to engage directly in operational processes when needed.


We’re looking for someone who is:

  • Safety-Focused and prioritises a secure work environment.
  • Positive and Adaptable with a team-first mindset.
  • Values-Driven and acts as a role model.
  • Clear Communicator who builds strong relationships.
  • Customer-Focused, taking ownership of issues and aiming for total satisfaction.
  • Proactive and Innovative, using initiative to improve processes.
  • Organized and Detail-Oriented for high-quality, accurate work.

WHAT’S ON OFFER?

We're committed to making our people's well-being a top priority and ensure a healthy work-to-life balance.

If you’re looking for a role that provides advancement opportunities, we offer upskilling and training. The majority of our executive team started in entry level roles!

In addition, you have access to our discounted medical insurance, and the Employment Assistance Programme (EAP). We also have employee rewards because we recognises our teams' dedication, commitment, and service. Then there's the fun stuff like barbeques, sports and social gatherings.

COME AND JOIN US!

If you are interested in this opportunity, please hit the Apply button!

Applicants for this position should have NZ residency or a valid NZ work visa.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a pre-employment medical and drug test. We will require evidence at the pre-employment stage.
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