- Are you seeking a fixed-term, part-time position and have a passion for providing outstanding customer service?
- Can you liaise professionally with clients and demonstrate strong written and verbal communication skills?
- Do you have experience using call management software (e.g., ASM) in a client support role?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst on a fixed-term, part-time basis until February 2026 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions.
The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.
Key responsibilities:
- Provide Service Desk and remote desktop support for faults and service requests.
- Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
- Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
- Use troubleshooting skills to diagnose and provide solutions for IT problems.
- This role involves working a schedule of the following 2 shifts: Saturday from 8:00am – 4:00pm (can be worked remotely) One three hour shift weekly (onsite at Kelburn) at a time to be agreed, but during standard business hours.
Ō pūmanawa - About you
We would love to hear from you if you are:
- Passionate about providing excellent customer service.
- Interested in working with a wide variety of clients on a wide range of systems.
- An effective communicator with strong written and verbal communication skills.
- A keen problem solver with strong analytical and troubleshooting skills.
- A motivated individual with ability to manage multiple tasks concurrently.
Role Description - Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University career's page.
Close date for vacancy: 28 July 2025. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.
Contact details for vacancy: If you have any questions regarding this role, please get in touch with Blake Whatling ([email protected]).
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
