- Permanent position
- Work/life balance - no weekend or evening work
- Convenient Petone location with WFH days allocated
The opportunity
Wellington Water Ltd is growing to meet our network maintenance and repair needs, as such we are looking for a Contact and Dispatch Coordinator.
Working in our Network Operations Group you will use your outstanding customer service and organisational skills to ensure a seamless experience across both our customer contact and dispatch functions.
This is a fast-paced role offering development and variety where you will:
- resolve customer queries through a mix of inbound/outbound calls and emails
- categorise and dispatch service requests to councils and service crews
- provide timely and accurate information for customers on the status of their requests.
This opportunity will allow you to grow internal relationships with our operational teams and provide resolutions for our customers.
About you
As an individual that enjoys solution focused customer service, you will need to be effective at getting to understand repair issues and allocate them suitably for our service crews.
This will require you to have:
- demonstrated first contact customer service experience and history working with customer service level agreements
- the ability to coordinate and manage your workload to meet your own KPI's
- ideally experience in the dispatch, categorising and scheduling of work
- competency to navigate technology and a range of systems at pace
- excellent written and verbal communication skills with a focus on attention to detail
- a positive, can-do attitude.
We offer the opportunity to grow your skills in a high-energy, fun and supportive team who are just as passionate about supporting each other as we are our customers.
Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.
Our benefits include the following:
- Flexible working arrangements including up to two days working from home
- Comprehensive wellbeing programme, including one paid wellbeing day annually
- Formal and informal professional development opportunities
- Five weeks annual leave accrual will be available following two years of continual service
For a full list of our employee benefits: click here.
About us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.
The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whanau and Mana.
Applications close: Sunday, 7 September 2025
How to apply
To view a copy of the position description: click here.
To apply for the role, click on the 'apply' button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.
For further information, email: [email protected]
Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.
