Company Description
Te Tākinatanga | Our Story
At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. We’re here to build a better Aotearoa—one that’s more sustainable, more resilient, and more connected. As one of New Zealand’s largest energy companies, we’re on a mission to decarbonise Aotearoa.
We're a power, mobile, and broadband company, but we're so much more than that. We’re a people-first organisation, we are transforming the ways we mahi, and how Aotearoa is powered and are committed to supporting our customers and communities through life’s tougher moments. Our Customer Wellbeing Group is a key part of that commitment—working to reduce hardship, protect revenue, and ensure every customer interaction is grounded in empathy, dignity, and care.
Job Description
Te Whiwhinga mahi | The Opportunity
We’re looking for a Credit & Collections Performance Manager to join our Customer Wellbeing Group and strategically lead the charge in how we manage debt recovery—ethically, proactively, and with purpose.
In this hands-on leadership role, you’ll be responsible for the day-to-day management of our debt book, guiding a high-performing team and ensuring our credit processes are both effective and people-centred. You’ll bring smart strategies to life—translating insight into action, embedding strong operational practices, and continuously refining how we recover debt in ways that work for both customers and the business.
You’ll work closely with the Customer Wellbeing Manager to turn strategy into action—lead recovery campaigns, refining processes, and embedding continuous improvement across the credit lifecycle. You’ll also bring a keen interest in customer behaviour—using this lens to inform smarter interventions and support sustainable outcomes.
This is a role for someone who thrives on complexity, leads with integrity, and is passionate about doing what works—for customers and for the business.
Qualifications
Ko wai koe | About You
You’re a high-integrity operator with deep experience in credit management and debt recovery. You’re confident leading teams, working with data, and navigating the detail of recovery operations—while always keeping the customer at the centre.
You’ll thrive here if you:
- Have experience in credit management, debt collection, or recovery operations
- Have led teams in performance-focused environments and enjoy developing people
- Know how to reduce bad debt and improve recovery rates through best-practice techniques
- Are confident using tools like Power BI, Excel, or SQL to generate insight and track performance
- Understand compliance and legal requirements in debt collection
- Are proactive, commercially minded, and solutions-focused
- Can translate strategy into action and lead change with clarity and care
- Hold a Debt Management Qualification or Certification (desirable)
Additional Information
He kōrero anō I Extra Information
This is a permanent role based in Wellington or Auckland. If you’re ready to help shape a more connected, compassionate, and resilient Aotearoa — this could be your next move.
This ad will close on Friday 12th September but we’re considering applications as they come in, so hop to it if you're keen!
Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, credit towards Contact Energy products, and more.
Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.
We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.
We have a rich community of talented people that we support to thrive at Contact.
Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.
The wellbeing of our kaimahi is super important to us.
We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.
At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.
Please note, only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
