Tō mātou whakakitenga | Our vision
Transforming care, transforming lives. Allevia Hospitals is New Zealand's largest private surgical facility, dedicated to delivering high-quality, patient-centered services from our four Auckland locations. Our vision is to provide a better health journey for every patient, every time, through world-class services and a streamlined experience.
Mō te tūranga nei | About the Job
We're looking for a switched-on, friendly, and highly capable Customer Care & Clinical Records Coordinator to join our busy Customer Support team. Based at Allevia Hospital in Epsom, this is a permanent part-time position, working 32 hours per week. and will include the opportunity to work shifts at Ascot Hospital in Greenlane as well.
Our Customer Care Coordinators effectively manage the main reception areas in our Hospitals to ensure patients, visitors, specialists, and tenants receive a superior level of customer service. Key tasks include:
- general reception, welcome & guide patients and visitors
- assist with patient admission
- create & maintain patient files
- invoice and take payments
- send & accept deliveries to the front desk
Ngā kōrero mōu | About you
At Allevia Hospitals, we embrace diversity and recognize that it strengthens our organization. As an equal opportunity employer, we welcome candidates from all backgrounds. As our ideal candidate you have:
- Solid background in busy front-line reception, customer service & administration
- Experience in a healthcare environment, so you're familiar with medical terminology and clinical processes
- Clear, concise communication skills so you're confident speaking with all manner of patients, visitors and hospital staff
- Exceptional computer skills, with the ability to pick up new systems with ease
- Strong attention to detail with a high level of accuracy and understanding of confidentiality
- Friendly, positive and professional manner to ensure everyone feels welcome and receives a seamless customer experience
Ngā hua | Benefits
At Allevia Hospitals, we work hard, have fun, and are dedicated to making a difference for our organization, our people, and our patients. We offer a supportive working environment along with a fantastic range of benefits, including:
- Free car parking
- Smart easi-care uniforms
- Christmas & New Year close-down
- Health insurance subsidy after 2 years service
- Recruit-a-buddy scheme
- Employee Assistance Programme (EAP)
- Discounted gym memberships & E-cycles
- Pharmacy discount & discounted hospital fees
- Discounts at multiple popular retail outlets as part of our Boost programme
Me pēhea te tono mai | How to apply
So if you want to be part of a well-established and flourishing organisation, hit APPLY now!
Applications close 15 September 2025; however, we reserve the right to close applications earlier if the right candidate is found beforehand.
You must be already residing and eligible to work permanently in New Zealand to be considered for this role.
