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Customer Communications Consultant

Suncorp Group
Auckland, Auckland
Full time
23 hours ago

Are you ready to take your career to new heights with one of the leading financial services groups in Australia and New Zealand? At Suncorp, we’re on a mission to build futures and protect what matters — for our customers, our communities, and each other. And we’re committed to supporting your growth through a culture that values continuous improvement, empowerment, and flexibility.

About the Role:

You’ll join the fast-paced Customer Campaigns and Engagement team, where you will be responsible for planning and delivering clear, accurate and compelling communications that land with impact. With a focus on policy and legislation changes, product updates and customer lifecycle activity across multiple brands and channels you’ll need to be comfortable with overlapping projects, evolving briefs, and thrive under tight deadlines.

This opportunity is ideal for someone passionate about customers and who wants to be part of a high performing and motivated team.

What you’ll bring:

  • 3+ years’ proven experience in communications, corporate affairs or media
  • Exceptional verbal and written communication skills
  • Strong stakeholder management and influencing skills
  • High attention to detail
  • Excellent time management skills
  • Background in the financial services industry desired

What’s in it for you:

  • Free life, salary continuance and trauma insurance cover
  • Discounts on Asteron Life, Vero, Southern Cross medical insurance
  • Flexible leave of up to four days per year in addition to annual leave
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity
  • Flexible work arrangements embracing a healthy work/life balance
  • $250 annually for gym membership or hobbies
  • Ongoing learning and development opportunities
  • Opportunity to join the employee share plan

About Us:

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

If this role sounds like you, apply online today!

Advertised: 17 Jul 2025 New Zealand Standard Time
Applications close: 16 Aug 2025 New Zealand Standard Time

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