JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2023, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.
Find out more at https://careers-nz.jacobsdouweegberts.com/
Job Description
We are looking for a permanent full-time (40 hours) Customer Relations Specialist to join our CS team based in East Tamaki office, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.
You will be responsible for, but not limited to:
- Ensuring all outbound and inbound calls are made for customer orders as per call cycles
- Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
- Execute up-sell JDE strategies to increase sales and expand a customer’s product range within the existing customer base
- Building rapport with all customers and potential customer of JDE
- Respond to customer complaints requiring investigation in a timely manner
- Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
- Facilitation of email requests; orders, product/pricing inquiries (internal and external customers) consumer complaints and quality enquiries
- Daily completion of Credit Request and product returns
Qualifications
To be the best Customer Relations Specialist for this role, we’re looking for someone who has the following skills and experience:
- 3 years’ experience within FMCG in a Customer Relations/Contact Centre
- CRM & ERP systems experience – SAP and SalesForce
- Coffee and tea or beverage knowledge – desirable
- Excellent communication and interpersonal skills
- Proficient in computer systems and web portals
- Attention to detail and ability to prioritise tasks effectively
- Strong troubleshooting skills and ability to learn new technologies quickly
Additional Information
What’s in it for you?
- Salary $60,000 to $65,000, 3% Kiwisaver Employer Contribution and incentive bonus
- Medical Insurance for you and your family
- Income Protection and Life Insurance
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated.
