Why this role matters
As a Digital Systems and Support Analyst, you'll be pivotal in maintaining the security, efficiency, and reliability of our digital systems, enabling our team to focus on delivering life-changing healthcare solutions. We have a fast paced and diverse environment where you will find solutions and deliver them in a customer centric way.
What you'll do
- Champion End User Satisfaction: Receive, prioritise, and actively resolve end user help requests. You'll be the superhero who swoops in to tackle technical challenges, ensuring our colleagues can work efficiently. You'll not only tackle technical challenges but also ensure that user satisfaction and system security remain top priorities.
- Problem-Solving Extraordinaire: Take ownership of problem determination, incident recording, resolution, and escalation. You'll proactively address recurring issues, working with our teams to prevent future incidents and strengthen our cybersecurity posture.
- Tech Explorer: Assist with researching and procuring hardware and software. You'll be on the cutting edge, evaluating the best tools to empower our teams.
- Cybersecurity Guardian: Assist in safeguarding our systems by monitoring for vulnerabilities, managing user access, and implementing preventative measures. Your efforts will help protect our sensitive data and infrastructure.
What you'll bring
- Proven expertise: 5+ years in support/engineering with a degree, diploma, or industry certification.
- Great communicator: Confident and clear in both written and verbal interactions.
- Tech savvy: Hands-on experience across networks, systems, and cybersecurity (Windows 10/11, Server 2019/2022, VMWare, Veeam, Aruba, ClearPass, Apple, firewalls, encryption).
- Application whiz: Skilled in MS Office, Adobe, and everyday business tools.
- Problem solver: Diagnose, troubleshoot, and resolve issues fast—keeping systems running smoothly.
- Customer champion: Build rapport, deliver great service, and leave users smiling.
- Knowledge sharer: Create FAQs and guides to make life easier for the team.
- Quality driver: Ensure every system meets strict compliance and validation standards.
- Forward thinker: Spot trends, prevent risks, and shape a stronger digital infrastructure.
- Team player: Collaborative, adaptable, and eager to explore cybersecurity, automation, or cloud.
Why join us?
- Award-winning culture - Join a team that's genuinely a great place to work (and we've got the awards to prove it).
- Career growth - We're big on developing our people and promoting from within.
- Extra leave - After six years with us, you'll get five weeks of annual leave.
- Parental perks - Get 16 weeks of top-up payments during your parental leave.
- Security matters - We've got you covered with life and income protection insurance.
- Feel good with THRIVE - Our wellbeing program helps you be your best, inside and out.
- Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.
About Us
At Douglas, we're more than just a company—we're a community of people driven to make a difference. We're proud to be one of New Zealand's biggest pharmaceutical success stories, and we're growing globally. Privately owned and future-focused, our team of 700 includes scientists, engineers, and all kinds of experts, working together to create high-quality healthcare products that help people around the world.
Come join us on this mission to improve lives!
Next Steps
If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.
Please note, applications may close early due to high interest. Don't miss out - now!
