Based at Mangere Police Station
Band D
Police Employee
Permanent – Full Time
Nationally Advertised Vacancy
JR 5392291
Mō te tūnga | About the role
We are looking for someone positive, with strong customer service focus to provide service for our Front Counter based in Counties Manukau.
Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
You will need strong attention to detail and have a can-do attitude.
This role provides operational and administrational support to Police which includes but is not limited to, front counter customer service, exhibit/property management, data entry, use of Police systems, typing and file management.
This is an 8am until 4pm role.
Key Accountabilities:
The ability to deal empathetically with challenging individuals in a customer services environment.
A sound knowledge (or ability to learn) of computer applications, in particular NIA and Microsoft suites.
Outstanding customer service skills and the ability to work hard in a team environment.
The ability to prioritise workflow.
The ability to manage time effectively to complete multiple tasks and files and meet deadlines.
Excellent verbal and written communication skills.
Professionalism - Taking pride in representing Police and making a difference in the communities we serve.
Being supportive of one another - Supporting our colleagues across every function and level of Police.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Whakaritenga motuhake | Special requirements
Must be a New Zealand Citizen or a New Zealand Permanent Resident.
Current First Aid Certificate is desirable, but not essential.
Drug and Alcohol testing as required.
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/06-2025/front_counter_support_officer.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm on Tuesday, 5th August 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact [email protected]
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