IT Support Analyst

Management Level

Job Description & Summary

Kia ora,

It’s a great time to be joining PwC New Zealand – a community of solvers that lead with heart and live by our values. Join us and make a meaningful impact while working with cutting-edge tech.

Ngā kōrero mō tēnei tūranga / About the role

As part of our internal IT support services team (NZiT) you will be a representative and champion for all technology and applications, providing support and advice to the wider business and staff. Some of your key responsibilities will include:

• Being the first point of contact either onsite or by phone, ticketing system or email re staff IT issues

• Troubleshooting and helping staff get ahead with best practices, and productivity tips

• Providing training on existing and new hardware and applications

• Supporting and delivering technology tasks

• Managing documentation and continuous improvement of knowledge base for NZiT staff as well as customers

• After hours support on a rostered basis

Ngā pūkenga kei a koe / Skills and experience

As a frontline and onsite contact in our PwC Wellington office, we are seeking an individual who can bring their passion for technology along with their exceptional customer service skills, to provide a great experience to our staff. You will be working alongside a senior team member who is an expert in their field so you will be provided with the support and training to be a tech savvy go-to within the firm.

Ideal applicants will have:

• IT degree or related IT qualifications

• Excellent communication (verbal and written) skills

• Strong problem solving and listening skills

• Ability to quickly build strong working relationships

• Strong analytic skills for Application Support

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

• PwC shows care to employees by providing life and income protection as part of our total remuneration package.

• PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

• Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
  

Mo te aha tāu e tatari ana? / What are you waiting for?
With PwC, you’ll belong to a whānau, a community of problem solvers, where differences are embraced. We empower you with the technology, coaching, flexibility and trust needed to make a meaningful difference, while supporting you to be your authentic self each day. We’re committed to building and maintaining a diverse workforce because we know it’s only by working together that we can realise the potential of our people, clients and society. https://www.pwc.co.nz/careers.html

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Job Posting End Date