Job Purpose
An exciting opportunity for a Key Account Manager to join our growing team!
This role is a 12 month fixed term contract.
This role will be responsible for ensuring that the customer needs are met, including existing customers with a current operational portfolio, a new customer requiring implementation and order management through the start of services, or a returning customer.
This role is a key focal point for assigned key account customers in the respective industry verticals for DP World.
We are open to applicants in both Auckland and Christchurch for this role.
Key Accountabilities
- Responsible to build and foster relationships with key accounts and the DP World network
- Develop and build the sales and operational disciplines to establish a successful key accounts process that support the customer needs
- Plans and execute key account strategy, defining approach on value proposition & solutions
- Identify new opportunities increasing the footprint of business and solutions with the assigned customer base
- Regular structured review sessions with customers to improve our value proposition and increase innovation for the customer
- Effectively transitions new business into operations to ensure that customer requirements and the commitments of DP World are met
- Manage conflict with customer and act as an escalation point to resolve issues for the customer
- Participate in the design process providing solutions to operational challenges using process mapping and other techniques
- Establish standard operating procedures including IT and EDI Integration
- Support the training and education of staff and internal stakeholders centred around the needs of the customer and the solutions provided
- Establish and maintain monthly profitability and operational performance including volume monitoring and billing and pipeline management
- Proactive review of financial results, volume, and service performance reports and reacts appropriately to create efficiencies
- Accountable to adopt and apply new tools and processes that improve overall workflow
- Measure and report on any losses to the business, solution manage the reasons and offer solutions to the process
Qualifications, Skills and Experience
The successful candidate will possess the following:
- 10+ years experience in the Freight Forwarding or Logistics
- 3-5 years experience in Key Account Management
- Experience in operational project management on new implementations
- Excellent understanding of the freight forwarding and international trade sector
- Strong customer service skills and attention to detail
- Demonstrated ability to work and solution issues independently
- Cargowise (Wise-Tech) experience and knowledge advantageous.
- Strong IT skills with practical experience in customer solutions
Supporting equality
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Application details
Click "Apply" to apply now.
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